Field Services Engineer - Remote Eligible

Field Services Engineer

A rapidly growing, entrepreneurial technology company, Alarm.com is seeking an experienced engineer to join the Alarm.com Field Services Team. The Field Services Team is responsible for providing training, advanced support, and product testing, internally and externally on all Alarm.com products & services. The ideal candidate is well versed in residential and commercial property security products, platforms, and applications, well-spoken and enthusiastic, enjoys building business relationships, and excels in an ever-changing environment.

Responsibilities:

• Facilitate learning of all Alarm.com partners through field trainings and events
• Partner with internal stakeholders/managers regarding partner needs, issues, and platform feedback
• Perform needs assessment with partners to determine level of training needed
• Gather feedback from partners and customers on how we can improve our product and services
• Assist partners in the field with installation, troubleshooting, and product testing
• Participate in product and feature testing and validation
• Collaborate with internal teams to stay up to date with new Alarm.com product release features to properly respond to partner inquiries.
• 50 – 75% travel to engage with partners and provide trainings
• Other Duties as assigned

Qualifications:

• Minimum 5 years experience of commercial installations in the field that include access control, security and video
• 1-2 years sales experience preferred, specifically in the security space
• Experience traveling 50-75% of the time in a customer service, sales or installation-oriented role highly preferred
• Works effectively in a fast paced, dynamic environment
• Experience working with multiple cross-functional partners
• Familiarity with Alarm.com highly preferred
• Proven ability to problem solve and troubleshoot
• Strong communication skills
• Experience working with external training programs

Why Work for Alarm.com?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer