TES Administrative Support Assistant

TES Administrative Support Assistant

The TES Administrative Support Assistant serves as a point of contact and receptionist for Property Management. Responsibilities include greeting visitors in person or via telephone, directing calls or customer requests, and utilizing a work management system to assign work requests and manage workflow. Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being: assistance in the place of a regular employee who is absent for a specified period of time, additional assistance during periods of abnormal or peak workloads, assistance with special projects, seasonal work, or emergencies. If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education. AU students are not eligible for TES.

Essential Functions

• Acts as a point of contact for Property Management. Greets visitors in person or via telephone.
• Answers a multi-line telephone greeting all callers positively and professionally. Assists in answering questions, providing accurate information, taking messages, or routing calls according to office procedures utilizing organizational familiarity and necessary discretion.
• Collect work orders via email, work management system, etc. Directs calls or customer request to appropriate staff. Submits work orders to appropriate departmental workshops.
• Utilizes work management system to track and record customer work request for, but not limited to, residence halls and dining staff.
• Provides customer support and work order requests; distributes of work order requests to appropriate staff.
• Check in/out and properly log vendor access cards/keys
• Contributes to the overall success of the office by performing other related duties as assigned.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Minimum Qualifications

• High school diploma or equivalent.

Expectations:

• Computer and multi-line phone skills.

Desired Qualifications

• Willing to work non-traditional hours, including working until 6 pm occasionally.
• Someone who has strong computer and phone skills.
• Excellent customer service.

Salary Range: $15.50/hour

Work Hours: 7:30 am - 4:00 pm Monday-Friday; Hours are subject to change based on workloads

City position is located in: Auburn

State position is located: Alabama

Equal Opportunity Compliance Statement: It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

Special Instructions to Applicants

• Required Documents
• Resume
• Cover Letter
• Optional Documents