Support Specialist I
Alabama Staffing
Job Title
Technical support and assistance to customers via multiple platforms, including chat, email, and telephone, for hardware and software products. Create, follow-up, and complete trouble tickets and return authorizations for our products. Familiarize with products and software to resolve issues in a timely manner. Schedule and perform software updates on host PC platforms, client server platforms, and various data collection devices. Provide technical meter and software support to external customers, distributors, and internal employees. Learn, understand, and describe complex tasks and functions for customer understanding. Troubleshoot hardware problems and issue return material authorizations. Troubleshoot software problems and perform transfer file validation requests. Coordinate and perform software upgrades on host platforms, client server platforms, and reading devices. Provide proper documentation on resolutions and develop documentation for product operation instructions and procedure guidelines. Location: Tallassee, Alabama Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.