Staff Software Engineer - Notification Platform - Remote Eligible

Job Role

This role is based remotely but if you live within a 50-mile radius of Atlanta, Austin, Detroit, Warren, Milford, or Mountain View, you are expected to report to that location three times a week, at minimum. Defines and leads the corporate software strategy for new technologies, complex features, and major programs, offering technical leadership, integration, and testing oversight. Serves as a Subject Matter Expert (SME) across one or more platforms or applications, and provides guidance on best practices within the software community. Leads design analysis, integration, verification, and patent-eligible project participation. Participates actively in hiring, including developing technical questionnaires and conducting interviews. Maintains up-to-date knowledge of emerging technologies and competitive products, helping shape corporate direction. Acts as a visible expert across teams and sites, contributing to large, high-impact projects and influencing GM's strategic priorities. Expected to apply deep technical expertise, strong business acumen, and advanced problem-solving skills to complex, cross-functional challenges, developing innovative policies and solutions. Operates independently with broad decision-making authority, often leading change management initiatives and championing diverse and productive teams. Drives measurable results, setting objectives and ensuring alignment with key performance indicators across multiple departments.

Architect and lead the development of scalable, fault-tolerant notification systems that support multi-channel delivery (e.g., push, SMS, email). Own and drive full lifecycle software development, from design and implementation to deployment and monitoring. Provide technical leadership across multiple teams, ensuring alignment with platform vision, design principles, and engineering best practices. Identify and resolve complex software issues, including performance bottlenecks, architectural gaps, and security vulnerabilities. Lead integration efforts with enterprise systems, ensuring seamless communication and data flow across services. Champion automation in testing, deployment, and monitoring to improve development velocity and system reliability. Guide incident response and root cause analysis for production issues, driving long-term improvements. Collaborate with product, infrastructure, and data teams to define platform strategy and roadmap. Mentor senior and junior engineers, fostering a culture of technical excellence and continuous learning. Author and review high-quality technical documentation and design artifacts. Ensure compliance with organizational standards and industry regulations. Model leadership behaviors and contribute to a culture of innovation, accountability, and inclusion.

Extensive experience designing and building distributed systems, preferably in messaging or notification domains. Proven ability to lead large-scale engineering efforts and influence technical direction across teams. Expertise in multiple programming languages and cloud-native technologies (e.g., Kubernetes, Kafka, AWS/GCP/Azure). Strong understanding of system design, scalability, observability, and security. Excellent communication and collaboration skills, with the ability to align stakeholders and drive consensus. A track record of mentoring engineers and elevating team performance. Passion for building resilient platforms that deliver real-time value to users.

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