Sr. Client Support Tech

Sr. Level Customer Support Specialist

One of TEKsystems' customers, a large, growing manufacturer of auto parts, is looking for a Sr. Level Customer Support Specialist. As our customer grows their client base in the USA (currently they have customers around the globe including LATAM, Mexico, Europe, Asia...), they need someone to be able to take incoming calls or emails from revenue-generating customers and solve their problems through multiple channels. We are looking for someone who is energetic, customer-obsessed, high initiative and a problem solver. The standard client job description is below...

Activities:

• Manage, record, control, and fully track all U.S. customer orders received through various channels (web, email, phone) to ensure compliance with FINAI sales targets.
• Support U.S. customer requests by ensuring accurate and timely product delivery through order management, follow-up, invoicing, shipping coordination, and fulfillment of required documentation.
• Provide solutions to customer-reported issues while strictly adhering to internal processes.
• Analyze and send various information to U.S. customers—product availability, estimated arrival dates, invoicing reports, backorders, service levels, stock reports, etc.—and handle clarifications such as credits, account balances, and price discrepancies.
• Coordinate with other departments to resolve customer problems, maintaining constant communication with headquarters.
• Validate and analyze invoicing; monitor first-delivery service levels and backorders in collaboration with the involved areas.
• Register, track, and close U.S. customer claim reports according to established SLAs. Prepare and release credit notes for claim tickets, and issue any required financial credit/debit notes needed to close the process and provide final customer responses.

Requirements:

• 2–3 years of experience in customer service for international clients using multiple communication channels.
• 2–3 years of experience working with SAP.
• Advance English level (Must)
• Fluency in Spanish (Desirable)
• Knowledge of customs processes, foreign trade, and certificates of origin.
• Ability to work under pressure and comply with established SLAs.

Skills Troubleshooting, Customer support, Customer service, Service, Customer service skills, SAP ERP, Microsoft

Additional Skills & Qualifications: We do need someone with a passport as there will be 2 weeks of training in Mexico as well as occasional travel back to the home office.

Experience Level: Expert Level Job Type & Location: This is a Permanent position based out of Prattville, AL.

Pay and Benefits: The pay range for this position is $75000.00 - $85000.00/yr. medical/dental vision, 401K

Workplace Type: This is a fully onsite position in Prattville, AL.

Application Deadline: This position is anticipated to close on Dec 15, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.