Sr. Client Services Representative

Sr. Client Services Representative

Strengthening and empowering all of the communities we serve. The Sr. Client Services Representative will provide enhanced training, consultation, and support to team members and agency employees on the proper use, adoption, and best practices to align the Hoot Software solution into individual agency advertising programs. Demonstrated proficiency and enhanced understanding of advertising channels, their technical requirements, and use cases to connect external data sources is a must. Client retention is impacted greatly with successful software integration to their internal processes. This role requires individual autonomy to support the alignment of our product and client's needs and requests.

Requirements:

• BS/BA in related or relevant field
• Minimum 2 years' related experience, preferably in digital advertising
• Previous experience managing campaigns in AdWords, Programmatic Display, OTT/CTV and Facebook Ads campaign management

Certifications are a plus:

• Google Ads
• Google Analytics
• Google Tag Manager
• Facebook Certification
• Advanced Technical Understanding of Advertising Platforms to support data integrations, account hierarchy, and technical requirements
• Experience implementing/troubleshooting remarketing scripts with the use of Google Tag Manager
• Ability to self-manage workflow and customer communication
• Effective communications skills, including the ability to convey technical information into understandable terminology
• Demonstrated ability in problem solving skills

Responsibilities:

• Provide consulting for new and existing clients to align client internal process with best practices and proper use of the software through use of personal experience and interpretation:
• These client assessments should include the following items and should be performed on a continuous cadence:
• Needs Analysis
• Operational Requirements
• Provide consulting for clients on Product Alignment (This includes upsell and new product availability)
• Outline and Implement Personalized Requests and Campaign Templates
• Dedicated training sessions as needed
• Use quality control analysis with all client configuration, template designs and feed requests to ensure both Hoot, Advertising Channel and Client Needs are addressed.
• Use personal discretion in support tasks including:
• Responding to client needs and issues
• Troubleshooting and resolving client issues
• Training Requests
• Creative Design modifications and requirements
• Assisting with client and partner regulation standards when necessary
• Use product knowledge to create easily digestible support documentation for user guides. Continuously monitor product changes to ensure documentation is accurate and effective.
• Continue individual research of the ecosystem and product offerings to stay up to date on our product's position, upgrades and functionality. Proactively test new channel features and offerings to maintain product efficacy and employee training materials

Advance Local Media offers competitive pay and a comprehensive benefits package with affordable options for your healthcare including medical, dental and vision plans, mental health support options, flexible spending accounts, fertility assistance, a competitive 401(k) plan to help plan for your future, generous paid time off, paid parental and caregiver leave and an employee assistance program to support your work/life balance, optional legal assistance, life insurance options, as well as flexible holidays to honor cultural diversity.

Advance Local Media is one of the largest media groups in the United States, which operates the leading news and information companies in more than 20 cities, reaching 52+ million people monthly with our quality, real-time journalism and community engagement. Our company is built upon the values of Integrity, Customer-first, Inclusiveness, Collaboration and Forward-looking.

Advance Local Media is proud to be an equal opportunity employer, encouraging applications from people of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, genetic information, national origin, age, disability, sexual orientation, marital status, veteran status, or any other category protected under federal, state or local law. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Advance Local Media does not provide sponsorship for work visas or employment authorization in the United States. Only candidates who are legally authorized to work in the U.S. will be considered for this position.