Servicenow Solutions Technical Architect (remote)

Servicenow Solutions Technical Architect

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™ brands. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today's exceptional challenges require your unique skills. Together, we can build the future of data storage.

Key Responsibilities

• Architecture & Solution Design
• Lead and own architectural design of ServiceNow solutions—covering workflows, data structures, platform topology, and integration strategies.
• Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
• Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
• Drive modernization of legacy, heavily customized ServiceNow instances—leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices.
• Platform & Product Expertise
• Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features.
• Stay current on product releases, roadmap updates, and industry trends to proactively guide adoption of new capabilities.
• Act as an internal authority on ServiceNow configuration, development patterns, and feature usage.
• Implementation Leadership
• Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions.
• Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.
• Agile & Business Engagement
• Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
• Participate in Agile planning and delivery processes, supporting backlog grooming, sprint reviews, and incremental delivery.
• Integration & Performance Strategy
• Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange.
• Architect solutions that meet enterprise standards for availability, performance, and security.
• AI & Innovation
• Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features as they are released.

Why This Role Matters

This is a strategic, hands-on technical leadership role that directly impacts how we design, deliver, and govern solutions on the ServiceNow platform. As a ServiceNow Solutions Technical Architect, you'll ensure the platform is modern, efficient, and aligned with business priorities—serving as the go-to expert for architecture, innovation, and platform optimization.

Qualifications

Required Qualifications

• Extensive experience in progressive IT experience with 5+ years in ServiceNow architecture and solution design roles.
• Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions.
• Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization.
• Experience leading technical delivery within Agile/SAFe environments.
• Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance.
• Strong communication and documentation skills for technical and business audiences.
• Familiarity with ServiceNow's AI, GenAI, and workflow intelligence features (e.g., Now Assist, Virtual Agent, Process Optimization).

Preferred Skills

• ServiceNow Certified Technical Architect, or equivalent advanced certifications across multiple ServiceNow products.
• Working knowledge of enterprise architecture frameworks, data modeling, and automation platforms.
• Experience guiding DevOps and CI/CD practices for ServiceNow development and releases.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal" poster. Our pay transparency policy is available here. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 5/17/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.