Service Manager

Software And Product Innovation - Technology Delivery Team

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity As part of the Software and Product Innovation - Technology Delivery team you are responsible for leading the design and implementation of architectural and application delivery solutions. As a Senior Manager, you guide large projects, enhance processes, and maintain operational excellence while interacting with clients at a strategic level to drive project success. You utilize your knowledge in cloud application architecture, microservice orchestration, and emerging technologies to influence and develop successful teams, contributing to the overall success of the firm.

Responsibilities

• Lead the design and execution of architectural and application delivery solutions
• Guide large-scale projects and innovate processes to achieve operational excellence
• Engage with clients at a senior level to secure project success
• Utilize proficiency in cloud application architecture and microservice orchestration
• Influence and develop top-performing teams through strategic leadership
• Stay informed of emerging technologies to drive innovation
• Foster an environment of collaboration and continuous improvement
• Uphold the firm's standards and code of conduct

What You Must Have

• High School Diploma
• 6 years of experience in progressive roles managing IT system/software development and project management processes

What Sets You Apart

• Bachelor's Degree in Information Technology, Computer Systems Analysis, Management Information Systems, Computer Applications, Computer Engineering, or Computer Programming preferred
• Demonstrating skill in designing architectural and application delivery
• Exhibiting proficiency in Software Development Lifecycles and methodologies
• Utilizing advanced analytical thinking and problem-solving skills
• Possessing experience in protecting intellectual property and disaster recovery
• Knowledge of cloud application architecture and PaaS services
• Building and influencing relationships with senior leaders
• Designing, building, and deploying cloud-centric solutions
• Understanding of relational and document database knowledge