Service Desk Technician

Job Opportunity: Helpdesk Technician

Our client is looking to bring on two individuals to their team on a three-month contract to take some of the workload off of their current service desk team that will be helping out with an ERP upgrade. They are looking for someone that has worked in a helpdesk or call center environment providing remote technical support to end users. The ticketing system they use is Cherwell and this individual will be receiving roughly 30-45 calls per day ranging from password reset issues to email internet connectivity issues. It is very important that this individual provides excellent customer service while resolving these tickets. This team has an 89% first call resolution so they would like to stay close to that. They will have to work onsite from 8-5 M-F.

Skills: Customer service, Troubleshooting, Genesis, Microsoft, Cherwell

Top Skills Details: Customer service, Troubleshooting, Genesis, Microsoft, Cherwell

Additional Skills & Qualifications:

• Technical understanding of how computers work and can troubleshoot.
• Experience in both Genesis for their calls and CherWell as their ticketing system is beneficial.
• Quick on their feet when it comes to troubleshooting- if they don't know anything they should be able to find it.
• Need to be empathetic. Working with hospitals and doctors - great personality and culture fit is important.

Experience Level: Entry Level

Job Type & Location: This is a contract position based out of Birmingham, AL.

Pay and Benefits: The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Birmingham, AL.

Application Deadline: This position is anticipated to close on Dec 15, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.