Professional Services Operations Analyst

Job Opportunity

You will drive operational excellence across our Professional Services organization by optimizing tools, processes, and enablement programs. You will coordinate cross-functional initiatives and create documentation that empowers sales and delivery teams. You will deliver measurable improvements in efficiency, quality, and team performance.

About the Team

We enable Professional Services to deliver exceptional client outcomes through streamlined operations and effective tooling. Our team collaborates across sales, delivery, and product functions to remove friction and scale best practices. We exist to make our consultants and account teams more effective every day.

Responsibilities

• Driving documentation and enablement strategy: Create, maintain, and update process documentation, SOPs, training materials, and sales enablement content across platforms
• Administering Tool & System Management: Optimize internal platforms; identify automation opportunities and deliver tool training
• Cross-Functional Project Coordination: Lead operational initiatives including process improvements, partner programs, and system enhancements with stakeholder alignment
• Supporting New Product & Release Support: Documentation and enablement for product launches, service introductions, and communicate process/tool updates via release notes
• Developing Change Management & Training Delivery: Develop training content and support rollout of new processes and methodologies
• Tracking Analytics & Continuous Improvement: Tracks operational metrics, analyze delivery efficiency and tool adoption data, and recommend process improvements
• Maintaining Sales & Delivery Process Support: Maintain current resources for sales teams and document delivery standards, project phases, and best practices

What We're Looking For

• Demonstrate dynamic writing skills with ability to create clear process documentation and training materials
• Manage multiple initiatives simultaneously while maintaining quality and meeting deadlines
• Learn and administer business tools and platforms with technical confidence
• Communicate effectively with cross-functional teams and present to diverse audiences
• Work independently with minimal supervision while proactively identifying operational needs
• Hold a Bachelor's in Business, Operations, Communications, or related field, or equivalent practical experience

Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date: 02/22/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines