Level 3 Support Engineer

Job Title: Level EUC III Engineer

One of TEKsystems' clients is seeking a highly skilled and proactive Level EUC III Engineer with advanced expertise in Microsoft 365, Intune, and modern endpoint management. This role goes beyond day-to-day helpdesk support — you will serve as a technical SME (Subject Matter Expert) for endpoint services, ensuring secure, efficient, and seamless user experiences across our enterprise environment. The ideal candidate will have proven success designing, supporting, and optimizing Windows 11, Microsoft Entra ID (Azure AD), Intune, and the M365 ecosystem, along with a passion for driving automation and modern workplace initiatives.

Key Responsibilities

• Act as a Level III escalation point for complex EUC issues, working closely with Level I/II teams.
• Lead the administration, configuration, and troubleshooting of Microsoft Intune (device compliance, security baselines, Autopilot, application deployment, conditional access).
• Manage and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) with advanced troubleshooting and policy management.
• Administer and support Microsoft Entra ID (Azure Active Directory), including conditional access, MFA, role-based access, and identity lifecycle management.
• Design, implement, and maintain modern endpoint management strategies, including Windows Autopilot provisioning and policy-based configuration.
• Create and maintain PowerShell scripts and automation workflows for endpoint management and reporting.
• Collaborate with security and infrastructure teams to enforce compliance, Zero Trust principles, and endpoint security posture.
• Contribute to IT roadmaps and EUC strategy, recommending improvements in tools, processes, and user experience.
• Maintain technical documentation, SOPs, and knowledge bases to empower Level I/II teams.
• Support onboarding/offboarding processes at a high technical level, ensuring alignment with compliance and security standards.

Skills

• Technical support
• Troubleshooting
• Customer service
• Windows
• Active directory
• Desktop
• Hardware
• Office 365
• Application support
• Cloud
• Support
• Azure
• Service desk
• Help desk support
• Phone support

Top Skills Details

• Technical support
• Troubleshooting
• Customer service
• Windows
• Active directory
• Desktop
• Hardware
• Office 365
• Application support
• Cloud
• Support
• Azure
• Service desk
• Help desk support

Additional Skills & Qualifications Requirements

• 5+ years of IT support or EUC experience, with at least 2 years in a Level III or advanced support role.
• Deep expertise in Microsoft Intune/MEM (compliance, Autopilot, conditional access, advanced policies).
• Strong proficiency in Microsoft 365 administration (Teams, Exchange, SharePoint, OneDrive).
• Proficiency with Windows 11 endpoint support and security hardening.
• Solid experience with Microsoft Entra ID / Azure Active Directory.
• Strong knowledge of endpoint security practices and integration with Defender for Endpoint.
• Excellent troubleshooting and root-cause analysis skills, with proven success handling escalations.
• Ability to lead initiatives, mentor junior staff, and collaborate across IT/security teams.
• Strong communication skills and customer-first mindset.

Preferred Qualifications

• Experience with ServiceNow, Freshservice, or equivalent ITSM tools.
• PowerShell or scripting expertise for automation.
• Familiarity with Defender for Endpoint, Microsoft Purview, and Zero Trust security models.
• Relevant certifications such as MD-102 (Endpoint Administrator Associate), MS-102 (M365 Administrator), or SC-300 (Identity & Access Administrator).

Pay and Benefits

The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Birmingham, AL.

Application Deadline

This position is anticipated to close on Sep 9, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.