IT Support Supervisor

IT Support Supervisor

Onsite IT Support Supervisor in Birmingham, Alabama. Contract $30/hr - $36/hr. The onsite IT Support Supervisor oversees daily workflow for, and the functional management of a diverse team of 20+ onsite and remote IT professionals charged with supporting 10k+ users and 40k+ endpoints across North America. The ideal candidate will demonstrate strong people management skills, a data-driven approach to decision-making, and the ability to coordinate and prioritize multiple tasks in a fast-paced, quality driven and deadline sensitive environment.

Contract Duration: 6 months + to possible perm

Required Skills & Experience

• Bachelor's degree or equivalent experience
• 5+ years of relevant IT support experience, preferably across multiple disciplines
• Working knowledge of Windows and related O365 platform software, an understanding of standard network architecture and security
• 3+ years of leadership experience with primary responsibility for multiple direct reports and the performance, improvement, and results of a defined business unit
• Ability to tackle and turn data into actionable information and metrics generation, monitoring, management and reporting via Excel, PowerBi, and/or ServiceNow
• Proven ability to operate as primary escalation point for a wide range of IT support issues
• Ability to adapt to new challenges, identify and evaluate potential impact, prioritize, and proactively marshal resources accordingly to ensure the demands of IT support from the field are met
• Ability to digest, understand, apply, build documentation for, and quickly communicate new technical concepts in a way that minimizes impact on the field and builds depth at position across IT support team
• Experience with PowerShell, PSExec and enterprise level asset management highly regarded

Desired Skills & Experience

• IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus
• Experience with Active Directory, SharePoint, SCCM, AV tech, iOS, Android and Intune MDM a plus

What You Will Be Doing

• Manage workflow and staffing levels across multiple shifts to ensure adequate coverage and promote optimal response time to reported IT issues and requests
• Build, monitor, report and leverage metrics to gauge individual and team performance, identify opportunities for improvement and, ultimately, the distance between IT Support and the strategic goals that support the long-term growth strategy of the business using tools like Excel, PowerBi, Confluence, Power Platform and ServiceNow.
• Collaborate with IT infrastructure and escalation teams, branch and distribution center staff, business and corporate leadership, vendors, and contractors to troubleshoot and resolve complex, multi-layer IT issues involving proprietary software, cloud and on-premises infrastructure, networking, security, Active Directory, AV systems, and automation tools.
• Take ownership of, provide direction for and leverage deep technical and proprietary, institutional knowledge to prioritize efforts of the IT Support team
• Develop, implement and manage the onboarding and continuing education of IT Support staff for the purpose of building depth at critical positions and enhancing overall team capability

Benefits

Medical Insurance - Four medical plans to choose from for you and your family

Dental & Orthodontia Benefits

Vision Benefits

Health Savings Account (HSA)

Health and Dependent Care Flexible Spending Accounts

Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

Hospital Indemnity Insurance

401(k) including match with pre and post-tax options

Paid Sick Time Leave

Legal and Identity Protection Plans

Pre-tax Commuter Benefit

529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.