IT Support Manager

End-User Device Lead

The End-User Device Lead is accountable for overseeing inventory management, identifying gaps, and coordinating the procurement, deployment, and testing of devices essential for the Epic implementation. This role works closely with the Project Manager to align on project planning and ensures consistent communication with leadership regarding project progress and updates.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• Strong in project management
• Strong communicator
• Strong technical skills
• Windows 10 and 11, Scanners, Badge Readers, printers and printing process both Windows printing and Epic Server-side printing
• Experience with end-user device management (Windows, mobile platforms, VDI, Citrix, etc.)
• Strong Excel for reporting
• Strong knowledge of Epic systems, workflows, and technical requirements
• Bachelor's degree in information technology, Computer Science, Healthcare Informatics, or related field or equivalent experience
• 5+ years of IT project management or technical leadership experience? Preferably in healthcare IT
• Familiarity with deployment tools (SCCM, Intune)
• Proven ability to manage multiple projects and lead cross-functional teams in a healthcare environment