Director Specialized Sales - Ccaas & CCI

Leadership Position for Contact Center Intelligence and Contact Center as a Service

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The primary objective of this leadership position is to guide a team of specialized sellers for Contact Center Intelligence (CCI) and Contact Center as a Service (CCaaS) product set to grow new revenue. The desired result is acquiring monthly recurring revenue at or above assigned growth and incremental revenue targets. Key functions are establishing working relationships with clients, region's direct and channel sales account teams, internal and external ecosystem partners prospecting, qualifying, and closing customers for Lumen.

The Main Responsibilities

Lead a team of specialized sellers for CCI, SaaS, and CaaS products to achieve revenue targets. Build and manage strategic partner relationships with clients in North America. Develop and maintain relationships from operational to 'C' level for sales in the Enterprise commercial space. Meet or exceed management objectives, billed revenue, and sales quotas. Drive new revenue streams with clients and partners. Provide superior technology and solution knowledge. Maintain accurate strategic region and territory plans. Manage sales funnel and monitor sales activity against quotas. Execute a formalized relationship mapping strategy. Conduct business development activities in assigned regions. Develop and execute partner business plans. Coordinate business reviews to ensure successful joint execution. Collaborate with internal organizations to develop solutions and achieve objectives. Use a consultative sales approach to understand customer needs and deliver managed services solutions. Develop executive relationships with senior leadership. Oversee strategies to increase customer loyalty and reduce churn. Ensure smooth customer transitions to new products or services.

What We Look For in a Candidate

12 years of technology sales experience in CCI and CaaS product sets. Consistently meets or exceeds sales targets. Success in consultative leadership and training selling techniques. Proven record in managing strategic partnerships and delivering revenue goals. Evidence of producing measurable results through direct clients and partners. Success in developing high-level client relationships. Experience in multi-product solutions with ecosystem partners. Completion of consultative or solutions selling training. Business network with major clients and vendor providers in North America. Ownership of the sales cycle from lead generation to closure. Self-generation of campaigns and leads. Driving new revenue through customer acquisition.

Preferred Qualifications:

12 years of technology sales experience and 7 years in a technology management role. Industry knowledge of trends, emerging technologies, and competitors. Experience selling to large enterprise businesses. One or more technical sales certifications (AWS, Cisco, Zoom, Microsoft, etc.).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Range $148,838 - $198,450 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $156,282 - $208,373 in these states: CO HI MI MN NC NH NV OR RI $163,727 - $218,295 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of health, life, voluntary lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions.