Branch Support Services Representative

Job Title

Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned. Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of the department. Follows established procedures and management policies to provide good system controls and files to safeguard financial information. Maintains sufficient records for good audit trails of all transactions handled by the department. Meets reporting deadlines as directed. Performs job functions of the department, including but not limited to:

• Edits, corrects, and processes transactions to customer accounts - processes research and adjustments.
• Captures, indexes and manages customer documentation in centralized system- processes outgoing mail.
• Verifies and balances bank accounts, monitors and clears exceptions.
• Balances all teller related activities- processes incoming mail- processes returned mail- processes credit verifications.

Additional responsibilities include maintaining accurate department records, assisting in research on an as needed basis, being knowledgeable of bank transcodes and their usage for all applications, and being knowledgeable of all bank products and services. Performs any other duties needed in the maintenance of the department or any other department as directed by management. Assists other departments as needed.

Job qualifications include a high school graduate or equivalent, one year of operational experience, customer service experience or equivalent, the ability to set priorities and demonstrate excellent organizational skills, good communication skills, both verbal and written, the ability to interact well with all bank personnel, the ability to perform repetitive tasks and to operate well within time restraints, demonstrated ability in working with computers, the ability to follow specific instructions, good motor skills, continuous movement of hands, the ability to perform repetitive tasks, the ability to sit for extended periods of time, and demonstrates proficiency and commitment to excellence in performance of duties. Knowledgeable of regulations governing transactions in relation to deposit and loan accounts. Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.

For more information, or to apply now, visit the website below:

https://cbsbank.applicantpro.com/jobs/3986392-1037464.html