Museum Operations Supervisor

Museum Operations Supervisor

Job Category: Museum

Location: Huntsville, AL 35805, USA

Job Details

Description

Responsibilities

Essential Functions

• Museum Operations
• Ensure all employees are properly trained and all areas are staffed at the approved staffing levels for high customer service.
• Assist in the development of new workshops, demonstrations, and labs.
• Assist in scheduling museum programs to meet or exceed guest expectations while remaining within set labor dollars.
• Assist with the development and enhancement of specialty programs.
• Assist in the organization and operation of daily groups and "Ultimate Field Trips."
• Organization and Staffing
• Formally and regularly communicate with staff all relevant and appropriate operational and corporate information.
• Ensure that safety standards are understood, enforced, and followed by all staff.
• Meet or exceed the expectations of the Museum Manager and Director of Museum Operations for employee selection, hiring, orientation and affiliation, evaluation, and discipline.
• Ensure that staff is instructed and informed of Center and departmental policies and procedures and follows set policies and procedures.
• Meet or exceed the expectations of the Museum Manager and the Director of Museum Operations for the accurate and timely completion of related tasks and assignments.
• Museum Exhibits and Quality Assurance
• Ensure that exhibits are always functional and operational and provide appropriate communication to necessary departments to repair exhibits for our guests' enjoyment.
• Ensure through constant museum walk-throughs that all staff are engaging customers and staffed appropriately for maximum guest experience.
• Simulator Operations
• Meet or exceed Rocket Center professional and safety standards for the safe, effective, and efficient operation of all museum simulators (rocket park and indoor museum)
• Perform safety checks, and complete required checklists proper to opening simulators to ensure correct and safe operation.
• Report any simulator problems or malfunctions to the Simulation Technical staff promptly.
• Meet or exceed the expectations of the Museum Operations Manager for providing guests and trainees with a quality and safe simulator experience.
• Maintain a clean, organized, and safe working environment for guests, trainees, and employees.
• Ticketing Operations
• Understand all the intricacies and nuances of TAM, the ticketing software used throughout the museum.
• Deliver high-quality customer service.
• Respond to and resolve guest questions and complaints promptly and in a manner that reflects the Mission and Spirit of the Rocket Center.

Supervisory Responsibilities : Yes

Level of Supervision: Supervisor

Travel Required : No

Qualifications

Required Education

BS Degree in Business, Communication, Marketing-PR, Education, or closely related field required.

Required Experience

• Minimum of 3 years closely related work experience in a similar guest relations environment with 2 years at the managerial/supervisory level OR an equivalent combination of experience and education in a similar environment.

Other Requirements

• Candidates must be organized, dependable, team-focused, and flexible.
• Must be able to lead, direct, budget, and schedule staff and resources.
• Must have excellent and proven leadership skills, developed, and conducted training programs.
• Must be an outstanding role model and motivator.
• Must possess excellent verbal and written communication skills to interact effectively with guests and employees.
• Must be able to use a 101 keyboard.
• Must know DOS and Windows-based operating systems, and have some knowledge of basic computer skills.
• Must be able to use word processing and spreadsheet applications.

Physical Requirements

• Walking, climbing (stairs) to/from other buildings to access other departments and to oversee, observe, and interact with guests and employees.
• Standing to address guest issues or assist staff in assigned areas.
• Sitting for long periods (4-6 hours).
• Carrying, and lifting items and supplies weighing up to 20 pounds to shoulder height.
• Bending, kneeling, and reaching to operate simulators and retrieve supplies.
• Sight, reading, wrist movements, feeling to operate computer terminal, cash register, etc.
• Talking, and hearing to instruct employees and assist guests in person and over the telephone.
• This position deals extensively with the public and employees throughout the organization.

Eligibility Qualifications

• Must be authorized to work in the United States.

Work Environment

Environmental Factors

• This position involves working in both a climate-controlled office environment and outside where exposed to various weather conditions and changing temperatures.

Expected Hours of Work: Wednesday through Sunday