Hybrid - English Speaking Service Center Representative - PT

Service Center Representative

Are you looking for career opportunities within a global, growing real estate company? Then you might be our next Service Center Representative. Join us and be a part of our journey.

Akelius is seeking an English speaking service center representative (part-time) to join the North American Service Center team. The Service Center Representatives are the first point of contact for our residents, prospective tenants, property management staff and leasing teams. S/he maintains a high degree of focus in dealing with multiple situations that are people focused. S/he takes responsibility as being the best of the best while delivering exceptional service to residents in a fast-paced environment.

• Offer courteous and personalized service to our customers by communicating with them via email or telephone
• Answer customer telephone calls, e-mails in a courteous and timely manner
• Ensure superior customer satisfaction
• Create, input data entry for, and execute work orders for residents with detailed information
• Dispatch work orders to trades personnel
• Liaise with property management and leasing teams
• Follow up work order completion
• Assist with rent reminders
• Manage priority situations in a professional manner
• Adherence to all company service center metrics
• Partake in open communication with the service center team and management for improvements, suggestions and input
• Other duties as assigned

Who You Are

• Minimum, 1-2 years experience in a customer service/call center role
• Customer centric focused, positive, professional and friendly
• Excellent verbal and written English communication skills
• Spanish is an asset
• Problem solving – ownership of responsibilities, able to anticipate and address issues, solutions-focused and driven
• A team player
• Calm and collected
• Time management
• Real estate experience helpful (knowledge of Yardi an asset)

About Akelius

Akelius acquires, upgrades, manages residential properties. Akelius owns rental apartments in the metropolitan cities New York, Boston, Washington D.C., Austin, Ottawa, Montreal, Quebec City, Toronto, London, and Paris.

Akelius Canada is committed to providing accommodations for employees with disabilities. If you are contacted for this position and require a specific accommodation because of a disability or a medical need, please let the HR team know.