IT Support Specialist - UAE Nationals Only/ Male

Technical Support Specialist

Summary Of Functions:

Independently provides complex technical support to AU staff members and students. Provides onsite support where required and plays a key role in maintaining and improving the knowledge standards.

Essential Duties & Responsibilities:

• Investigates, and resolves software problems on AU computer systems; performs software repairs, maintenance, technical assistance, and support on a wide range of PC-based computers and peripherals.
• Provides technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
• Provides general and in-depth guidance, assistance, and support to users as requested, on diverse software/applications and operating systems.
• Maintains a high standard of customer service in dealing with and responding to questions.
• Performs routine, day-to-day hardware and software maintenance as assigned, and assists in utilization of systems.
• Works on the orders until completion or escalates to the senior technical support.
• Restores and configures a mass number of PCs via the image backup solutions which is created by the senior technical support.
• Follows up and fully documents individual cases via helpdesk software.
• Provides technical support to users' PCs/Devices which may require access to critical/confidential data.
• Provides technical support on IT equipment during events, seminars, workshops, and video conferences.
• Resolves users' technical issues assigned through helpdesk.
• Performs miscellaneous job-related duties as assigned.

Qualifications & Experience:

• Bachelor's degree in Computer field.
• 1-3 years' experience in technical/software support.

Knowledge & Skills:

• Computing studies skills.
• Information systems skills.
• Knowledge of an organization's computing systems.
• Verbal and written communication skills in both languages, English and Arabic.
• Listening ability and patience.
• Customer service and relationship management experience.
• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.

Working Conditions:

Supervision:

• Reports to: E-Services Manager
• Subordinates: N/A

Job Identification: 370

Posting Date: 02/18/2026, 10:21 AM

Apply Before: 04/29/2026, 08:00 PM

Job Schedule: Full time

Locations: United Arab Emirates