Technical Support Staff
AIS (Advanced Info Service)
Join Thailand's No.1 Broadband Service Provider
Become a part of Thailand's no.1 Broadband Service Provider, who strives to provide the best services that help people fulfill their dreams. We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Summary
Provide technical support, coordinate incident resolution, monitor systems, and improve processes and tools for AIS/3BB operations.
Job Description
1. Troubleshooting in technical issue with AIS and 3BB technician (Support on Call / Line and Ticket)
2. 1st tier operation support fixed issue transaction order of AISFIBRE3
3. Coordinating with concerned team to solve incident that affect with installation and maintenance team
4. Monitor process and incident system, analyze and gather problem transfer to concerned team to immediately checking
5. Improve working process with team and enhance WI and tools for routine support
Qualifications:
- Bachelor's degree in Information Technology or related fields
- At least 1 year of experience in IT Officer or Customer Support roles (Fresh graduates are also welcome)
- Strong knowledge in computer networks, databases, and IT systems
- Excellent communication and interpersonal skills
- Strategic awareness and ability to work collaboratively in a team
- Strong motivation and problem-solving mindset
- Effective time management and prioritization skills
- Ability to communicate with diverse personalities and adapt to cultural differences
Recruiter: Ajaree Kidsananon (อาจารี กฤษณานนท์)