Senior Service Experience Design Officer

Join Thailand's No.1 Digital Service Provider

Become a part of Thailand's no.1 Digital Service Provider, who strives to provide the best services that help people fulfill their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

1. Service Design Planning for New/Strategic Service

2. Enhance Service & Product

3. Customer Handling

4. Communication and Wordings

Job Description

1. Service Design Planning for New/Strategic Service

Coordinate with relevant departments, plan, design, and prepare communication with customers in various channels, including customer handling and FAQ, according to the assigned project, following the project's objectives.

2. Enhance Service & Product

Study and gather data on customer pain points and top complaints to develop new service designs and improve existing services, coordinating with relevant departments to achieve better customer experiences.

3. Customer Handling

Review end-to-end customer handling affected by various networks and services, working with product owners and relevant departments to prepare for AIS Touch Points and customer care strategies, including communication via SMS, IVR, USSD, web, statement, letter, and Q&A, following the project's objectives.

4. Communication and Wordings

Review the process and wording for customer communication in various channels, including SMS, MMS, email, eBill, letter, and receipt, working with product owners and relevant departments, following the project's objectives.

Recruiter: Thidarat Kerngfak (ธิดารัตน์ เกิงฝาก)