Sales Support Specialist

Sales Support Specialist (Open)

Location: Salem, NH (NEA) - Filling industrial Billerica, MA - Filling industrial

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is hiring for a Sales Support Specialist in Salem, NH or Billerica, MA!

The Sales Support Specialist will support the sales representatives within Central New England and will act as the pricing execution expert for the local areas, manage pricing through system requests, monitor price overrides, and implement price increases. Other duties include resolution of customer disputes, assisting sales representatives by providing sales and margin analysis reports, and various other reports as needed.

• Maintains a high level of internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks as assigned.
• Produces sales and margin analysis, as well as usage reports to Account Managers on an adhoc basis, utilizing data available in BW (Business Warehouse), PowerBI, and in SAP.
• Initiates all special pricing from sales representatives.
• Provides comprehensive PSA management and contract review, submits sales deal pricing in PROS (Smart Price Management), and works with Account Managers and District Managers to manage effective price increases.
• Prepares business review and performance service reports for account managers to use in sales strategies.
• Manages dispute workbench for designated area, resolving customer issues with pricing.
• Creates new sold to accounts, and validates account accuracy setup for area.
• Coordinates efforts with the e-business team to setup customers on Airgas.com.
• Takes initiative to review account pricing and identify areas where efficiency is needed.
• Submits and updates all contract pricing for designated districts.
• Supports sales team with all PPRs (Periodic Price Reviews) for the designated districts.

The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Are You a Match?

Required Qualifications:

• High school diploma or equivalent required; some college coursework preferred.
• Excellent customer service & communication skills.
• Proficiency in Google applications (Google Sheets, Google Docs, Google Slides, etc.).
• Ability to work independently, and as part of a team, and under some pressure to meet deadlines.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Detail oriented with strong time management skills.
• Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities.

Preferred Qualifications:

• Two years in a customer service and/or sales related role required.
• Prior experience with SAP preferred.

Your differences enhance our performance.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.