Telecom Sales Support Specialist

Telecom Sales Support Specialist

Founded in 2001, family owned and operated AireSpring is a leading provider of cloud communications, managed connectivity, and managed security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

About the Role

We are seeking a highly organized and detail-oriented Telecom Sales Support Specialist to join our growing team in El Salvador. This role is critical to supporting our telecom sales operations by preparing accurate quotes, coordinating with internal teams, and ensuring smooth communication with clients. The ideal candidate will have prior experience in a Telecom BPO environment, strong knowledge of telecom products and services, and a passion for delivering exceptional support to sales teams.

Key Responsibilities

• Prepare and manage telecom service quotes, proposals, and pricing documentation.
• Support sales representatives with product information, availability, and technical specifications.
• Coordinate with engineering, provisioning, and customer service teams to ensure quote accuracy and feasibility.
• Maintain organized records of quotes, contracts, and customer communications.
• Assist in tracking sales pipeline and follow-up activities using CRM tools.
• Respond to client inquiries regarding telecom services, pricing, and delivery timelines.
• Ensure compliance with internal processes and telecom industry standards.
• Collaborate with cross-functional teams to improve quoting workflows and customer experience.

Qualifications

Must-Have Qualifications

• Located in El Salvador (this is a requirement).
• Experience working in a Telecom BPO or similar telecom-focused environment.
• Strong understanding of telecom services (VoIP, SD-WAN, MPLS, SIP, etc.).
• Proven experience in sales support, quoting, or order management within the telecom industry.
• Excellent organizational and multitasking skills.
• Proficient in Microsoft Office and CRM platforms (e.g., Salesforce, HubSpot).
• Strong communication skills in both Spanish and English.

Preferred Skills

• Familiarity with telecom provisioning and service delivery processes.
• Experience working with international telecom carriers and vendors.
• Ability to interpret technical documentation and translate it into customer-friendly language.
• Detail-oriented with a proactive approach to problem-solving.