Business Analyst - Tech Services

Air Canada Maintenance Analyst

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It's important to know that:

• Vision fuels maintenance excellence: Solid understanding of airline maintenance operations and the ability to envision how this role supports the broader aviation landscape.
• Data driven decisions: Advanced Excel proficiency is essential—must be skilled in mining, analyzing, and driving decisions from complex data sets.
• Connection builds collaboration: Strong interpersonal abilities to engage and collaborate effectively with colleagues across multiple generations.

Key duties:

• Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.
• Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
• Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
• Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
• Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.
• Supporting cross-functional teams on the day-to-day execution of the existent program implementation.
• Generating complex queries to dive deep on process issues.
• Innovating to improve customer experience.

Qualifications:

• 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Power BI experience.
• Experience defining requirements and using data and metrics to draw business insights.
• Experience with SQL for data extraction.
• Experience making business recommendations and influencing stakeholders.
• Bachelor's degree or equivalent in Business, Engineering, Mathematics or Statistics.
• 3+ years of business analyst, data analyst or similar role experience.
• Experience in Operations, Supply Chain, or Logistics.
• Understanding data warehousing and data modeling.
• Fluency in a modeling language such as Python or R.
• Experience with one or more statistical modeling languages/toolboxes.

What's in it for you?

• Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
• Recognition: Air Canada's recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements:

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion:

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.