Account Manager, Loyalty Partnerships

Account Manager, Loyalty Partnerships

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Our growth plan for Aeroplan depends on achieving a level of everyday relevance with members and is a guiding principle for how the new program was designed to earn our way into consumers lives every day. The primary function of this role is to support multiple Everyday earn partnerships including assisting with the growth, management, and delivery of objectives for new and existing partner relationships. We're looking for great people who will thrive in an entrepreneurial, highly-collaborative, innovative, and fast-paced environment dedicated to bringing this vision to life.

As Account Manager, Loyalty Partnerships, you will support the Manager of Loyalty Partnership Delivery and Optimization and Managers of Loyalty Partnerships in the management and maintenance of existing Aeroplan Everyday Earn partnerships, as well as the launch and delivery of new partnerships. You will work closely with the Partner Marketing team, the e-Commerce and Loyalty group, and the broader Air Canada organization by supporting the delivery and execution of partnership projects.

Responsibilities:

• Work with Manager, Loyalty Partnerships Delivery and Optimization to ensure accurate, smooth and timely delivery of new partnerships.
• Own and lead delivery of enhancements to existing partners, including value prop changes and experience changes.
• Participate in internal and partner calls, ensure delivery defects are tracked and prioritized, mitigate risk, manage partner expectations when it comes to product delivery.
• Work with Air Canada's single intake process, ensure assigned projects are on track for approval.
• Managing tasks assigned in JIRA/Confluence and ensure all decisions and updates are documented.
• Open and manage Service Now inquires to resolve technical issues related to partnership management.
• Manage day-to-day partnership operation by owning creation of marketing program codes (MPCs), promotional Terms and Conditions, Givex platform and promotional AFC's and ATC's.
• End-to-end management of Aeroplan's Aeronotes Program. From ordering, reporting, invoicing, issuing credit notes, and managing inquiries. This currently applies to Bell, and Red Cross but will expand as new partners sign on.
• Manage the employee Shine points conversion process including file processing, points crediting, tracking and inquiries. Collaborate with teams on conversion campaigns.
• Primary point of contact for Aeroplan Finance team for all invoicing related matters for the portfolio of partners.
• Oversee partner inboxes and manage inquiries as needed.
• Collaborate with partners and internal customer care professionals to investigate and resolve inquires and escalations from members on partnerships.
• Collaborate with Aeroplan Partner Marketing teams to support review and approve materials, ensure that all projects adhere to time & budget.
• Own ad-hoc research projects, gather company and industry insights, compare benefits programs, understand landscape.
• Take on additional tasks as required.

Qualifications

• University or college degree, preferably in business, marketing or related field.
• 1-3 years of professional experience, preferably in the airline, retail and/or loyalty sectors.
• Able to take tasks, own them and drive them to completion with minimal supervision.
• Strategic and logical thinker and communicator.
• Process driven and detail oriented, while still being flexible.
• Excellent communication skills that include internal communication of client opportunities and challenges, and external communication.
• Strong work ethic, autonomous, flexible and creative, able to adapt to evolving business needs.
• Team player with proven ability to prioritize, organize, manage time and multi-task with excellent attention to detail.
• Focus on operational excellence.
• Thrives in a high-volume, agile, and fast-paced environment within a high-performance, results-oriented, passionate, and dynamic team.
• Highly proficient in PowerPoint and Excel.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Bilingual English / French preferred.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements:

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion:

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.