View All Jobs 1867

Technical Support Specialist

Spearhead initiatives to fill organizational/support gaps and take on/own unique projects
San Francisco, California, United States
Mid-Level
$80,000 - 90,000 USD / year
1 month ago

✨ About The Role

- Provide technical support to customers who have implemented Airbyte via email and video conference - Triage, escalate, and resolve customer issues in a professional and timely manner - Collaborate with internal teams such as engineering, product, sales, and user support to ensure world-class technical support - Assist in maintaining internal and external documentation, and support sales teammates in expanding the customer base - Spearhead initiatives to improve the customer experience and fill organizational/support gaps
- Experience in customer service or technical support, with a good technical background to understand and troubleshoot technical issues effectively - Ability to work autonomously and prioritize responsibilities, with a dynamic and positive outlook - Familiarity with data engineering is a plus, along with experience using Zendesk and Github - Strong teamwork and collaboration skills to work effectively with internal teams and customers - Proven ability to think creatively and solve problems by leveraging technical knowledge
+ Show Original Job Post
























Technical Support Specialist
San Francisco, California, United States
$80,000 - 90,000 USD / year
Support
About Airbyte
Open-source EL(T) platform