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Technical Support Developer, Databases - Remote Eligible
Develop automation scripts to enhance support efficiency and reduce resolution times.
Remote
Mid-Level
$140,000 - 150,000 USD / year
1 month ago
✨ About The Role
- The Layer 3 Support Engineer will provide advanced technical assistance to customers facing complex issues with database connector sources and destinations.
- Responsibilities include triaging support tickets, providing email and Zoom support, and addressing issues in the codebase.
- The role involves working closely with Layer 2 support agents to escalate and resolve issues efficiently.
- The engineer will also focus on building leverage for support through automation and creating a knowledge base to enhance product functionality.
- The position requires effective communication of user feedback to the Product and Engineering teams for roadmap prioritization.
âš¡ Requirements
- The ideal candidate has a background in Computer Science or a related field, with at least 2 years of experience in Data Engineering or Software Engineering.
- A strong understanding of relational databases, data warehouses, SQL, and programming languages such as Java or Kotlin is essential.
- The candidate should possess excellent technical research skills and be able to communicate effectively with customers, especially in complex technical situations.
- A growth mindset and a passion for continuous learning and improvement are crucial for success in this role.
- The candidate should be self-motivated and able to work independently while also collaborating with engineering teams.
Technical Support Developer, Databases - Remote Eligible
Remote
$140,000 - 150,000 USD / year
Support
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