SRM Customer Support Engineer

SRM Customer Support Engineer (F/M)

Airbus Commercial Aircraft is looking for a SRM Customer Support Engineer (F/M) to join our Structural Repair Manual (SRM) Development team based in Toulouse, France.

You will be part of a team focused on a critical product: the Structural Repair Manual, the key technical documentation that allows airlines and MROs worldwide to safely repair and operate their aircraft. Your role will be essential in ensuring the highest level of customer satisfaction by acting as the direct technical interface between Airbus and its operators.

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Provide direct technical support to airlines and MROs on all SRM-related matters, acting as their primary point of contact for daily queries (TechRequest).
• Analyze in-service data and customer feedback (repairs, AOG situations) to identify and drive concrete improvements to the SRM's content and usability.
• Collaborate with transnational design and development teams to define the most effective repair solutions for both in-service and future aircraft programs.
• Represent Airbus during customer-facing events, such as technical symposiums and working groups, to present SRM evolutions and gather direct operational feedback.
• Contribute to the continuous improvement of our processes, leveraging digital tools and data analysis to increase customer autonomy and team efficiency.

Your boarding pass:

• Master's degree (or equivalent) in a relevant Engineering field (e.g., Aerospace, Mechanical).
• Proven knowledge of aircraft structures, maintenance principles, and repair methodologies.
• A strong understanding of airline/MRO operations and their expectations. A first experience within an airline or MRO environment would be a strong asset.
• A negotiation level of English is required to interact with our global customers.
• Curiosity and willingness to develop skills in digital topics such as data analytics or process automation, LLM analysis and machine learning (e.g., Python, Google App Scripts).

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company: AIRBUS SAS

Employment Type: Permanent

Classe Emploi (France): Classe F12

Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services <JF-CS-PS>

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.