IT Operations Manager M/F

Tech Data PSL (Product Service Line) Operations Manager

Airbus Commercial Aircraft is looking for a Tech Data PSL (Product Service Line) Operations Manager to join our Customer Services Techdata IT department based in Toulouse, France.

You will join an Information Management team for Airbus Customer Services in charge of delivering Technical data (documentation of our aircrafts) to the Airlines. Our mission is to set-up and drive projects to deliver IT solutions that support digital transformation and efficient operations in front of our Airlines customers. In this frame, we are looking for an Operation manager in order to ensure that our applications are well supported for our Business and we are able to produce Aircraft manuals. We support in our activities Business Techdata teams in Airbus commercial, ATR and Airbus Defence and Space. We manage around 250 applications.

Your working environment :

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you :

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges :

As a Tech Data PSL Operations Manager you will join our organization i.e the IM teams for Airbus Customer Services in charge of delivering A/C Technical data (documentation of our aircrafts) to the Airlines. Our mission is to set-up and drive projects to deliver IT solutions that support digital transformation and efficient operations in front of our Airlines customers. In this frame, we are looking for a Operation Manager in order to ensure that our applications are well supported for our Business. We support in our activities Business Techdata teams in Airbus commercial, ATR and ADS. We manage around 250 applications.

Your main responsibilities on this position will be :

• Incidents tracking, follow-up and escalation (follow-up meeting, escalation to management, crisis meeting)
• Ensure that incidents process is correctly applied in the PSL and process improvements (Awareness, Audits)
• Regular meetings with L2 and L3 support teams.
• Provide KPIs and analysis.
• Report to management major risk or issues. Production manuals IT responsible (Follow-up of end-to-end production manuals with business)
• Follow-up all Techdata manuals production steps
• Follow-up all incidents linked to Techdata manuals production•Relaunch jobs, do recovery steps in case of issues during week ends when « on duty » is needed.
• Regular meeting with Business to follow this scope of incidents and provide to them regular status.
• Meetings with ITOPS / Appli manager / Business to unlock the process in case of crisis
• Escalate to management when needed
• Prepare and anticipate issues based on return of experience of previous Techdata revisions
• Provide KPIs and analysis in order to push mandatory improvements
• Coordinate the resolution of incidents thanks to an important network of many profiles

Your boarding pass :

• Academic background (or equivalent) in Information Technology
• Solid professional experience in the field
• Rigorous and autonomous
• Excellent communication skills with the ability to synthesize complex information
• Strong collaborative mind-set
• Leadership
• Advanced level in French and English.

Technical expertise :

• Good knowledge on Service now
• Knowledge on Ctrl M will be appreciated
• Knowledge on Version one and SAP is a plus

Functional expertise :

• Experience on application management
• Knowledge on Aircraft Technical Data/Documentation on Maintenance, Engineering will be well appreciated

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Airbus Operations SAS

Employment Type: Permanent

Classe Emploi (France): Classe G13

Experience Level: Professional

Job Family: Digital

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.