Head Of Digital Psls Marketing To Sales, Services & Support North America
Airbus
Head Of Digital Marketing To Sales, Services & Support PSLs In North America
The Head of Digital Marketing to Sales, Services & Support PSLs in North America & Airbus Commercial (AAI) Digital Function Relationship Manager for Programs, Customer Engagement & Services is responsible for:
Supporting the Head Of Digital North America Programs, Customer Engagement & Services in leading the North America Digital Domain Transformation;
Ensuring strategic vision alignment between Digital and Business;
Managing Technical and Digital products aimed at supporting business for all Airbus North America's entities.
Primary Responsibilities:
Strategic Alignment between Digital and business - FRM: 35%;
Assumes the role of Deputy of Digital North America Programs, Customer Engagement & Services HO Domain and as such directly supports in leading the Domain's Strategy and Execution for the Airbus Commercial US Entity & Airbus Helicopters.
Leads & acts as a strategic interface between Digital and business for all Digital related activities for Airbus Commercial and Airbus Helicopters scope (AAI/AHI) in North America Programs, Customer Engagement & Services Domain, covering for AAI/AHI all Domain's PSLs, such as: PSL A/C Delivery, PSL Tech Data, PSL A/C Programs, PSL Marketing to Sales, PSL Services & Support and PSL Material & Logistics.
Serves as the strategic interface between Digital and one or more business partners to collect requirements / feedback and ensure delivery of the value expected by the Business.
Ensures & Secures strategic vision alignment between his/her function and the Business.
Acts as an advocate on behalf of business stakeholders and collaborates to ensure his/her function's services & products meet their business priorities and needs.
Collaborates with Digital Central /divisional teams & Represents his/her function and promotes its vision, value, services, and capabilities.
Drives continuous improvement and activate his/her function proactively.
Reports and communicates on his/her function performance to his/her business.
Identifies areas of savings in collaboration with all other functions and Digital departments.
Increases Customer satisfaction & Handles any escalations.
Product and Services: 30%;
Drives Products strategy related to Digital Activities for A/C Delivery, A/C Programs, Services & Support, Marketing to Sales Products and Service Lines (PSLs) in US North America as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services).
Accountable for the End to End Product/Application lifecycle, from conception, design, industrialization, operations, to retirement including management of dependencies.
Responsible for Multi Functional Teams (MFT) formation in order to manage the Digital Product/Application lifecycle.
Delivers on Time, on cost, on Quality, per AOP.
Increase Customer satisfaction KPIs.
Collaborates with all different PSLs/Domains in Central in order to manage and aligned products roadmaps for between Central and the Region.
Collaborates with all different PSLs/Domains internally in the Domain in order to manage and aligned products roadmaps for the Region.
As HO PSLs, ensures that the known Product/Application's vision is translated into a prioritized Digital backlog in alignment with the business product owner as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services).
As HO PSL, ensures that the Product/Application are within Security and Safety standards and guidelines as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services).
Defines and enables Conditions of Success (skills, processes, way of working, financial management, logistics, etc.) to lead user stories / projects and Services into delivering the maximum value within the defined planning as per conditions given.
Collaborates and manages the link between user stories / projects and transversal streams (Architecture, Governance & Quality, Infrastructure, Cyber Security...) and other domains.
Responsible for Continuous Release Management, enabling the proper level of service according to agreed SLA established with the business functions as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services).
Implements and monitor risk management within the PSLs / Domain / Product & Business Unit.
Contributes towards Digital goals, including improved delivery efficiency and cost reduction.
People: 35%;
Leads a team of product members, and service resources (both internal employees and external subcontractors) and drum beats the activities.
Recommends employee actions including hiring, promotion, and discharge.
Plans and directs the PSLs Products' team staffing, performance and employee development within the Domain.
Infuses new ways of working and digital culture amongst her/his peers in Digital.
Coaches, educates, convinces and supports products' stakeholders and teams across the board.
Enables top-down or bottom-up communication, and all-ways exchanges between stakeholders about way of working and best practices in order to get the maximum business value.
Qualified Experience and Training:
Education: Required: Degree in Information Technology or an equivalent combination of education and experience.
Experience: Required: At least 15 years of experience in Digital Products & Services Delivery Management, SAFe and Project Management.
Licensure/Certifications: Required: N/A.
Travel Required: 20% Domestic and International.
Citizenship: Authorized to work in the US.
Qualified Skills: Required: Knowledge, Skills, Demonstrated Capabilities: This role is performed by an individual with the right level of seniority and the right network across Digital and Business organizations. Also Required: Demonstrated abilities with:
- Integrity
- Business Plan Development
- SAFe Methodology
- Good communication skills
- Export Control Basics
- Include & Engage
- Interact and Influence
- Stakeholder management
- User Centricity
- Digital /Business Change Management
- Digital & Business Strategy Alignment
- Service Level Management
- Solution Performance Management
- Practical Problem Solving
Communication Skills: Required: Ability to communicate effectively in verbal and written form in English. Good communication (oral and written), interpersonal, and facilitation skills. Preferred: Spanish, German or French language skills are a plus.
Technical Systems Proficiency: Required: Demonstrated experience leading projects that deploy digital solutions. Keen understanding of new technologies.
Complexity of the Role: Level of Decision Making: Strategic, tactical and operational decisions with high level of impact on business operations and performance.
Organizational information: This position reports to the HO Digital North America Programs, Customer Engagement & Services Domain.
Direct Reports: Is this a people manager? Yes. # of Exempt Reports: 5 Engineers (or equivalent). # of Non-exempt Reports: 0.
Job Dimensions: Up to 350 major products/applications to deploy, maintain and support for a population of more than 3000 employees across Airbus in North America: Airbus Americas, Inc., Airbus Helicopters, Inc. in various sites: Grand Prairie, Columbus, Herndon, Mirabel, Miami, Mobile, Wichita, Denver and Fort Erie. The position will manage an international annual budget of ~$3 M/ per year across USA, Canada and EU and a headcount of ~10-15 FTEs (mix of internal and external employees, located in North America and potentially India). Experience in working with multicultural teams and Ability to adapt in a changing environment. Able to work and report effectively with business Executives and Digital Executives management. Inspires trust, demonstrates flexibility, encourages frequent open communications and welcomes feedback.
Nature of Contacts: The position will manage internal and external communications, and will have the ability to report to internal Executives and Customers. The position will manage an international annual budget of ~$3 M across USA, Canada and EU and a headcount of ~10-15 FTEs (mix of internal and external employees, located in North America and India). Deputy of Digital North America Programs, Customer Engagement & Services HO Domain and as such directly supports in leading the Domain's Strategy and Execution, influencing, negotiating.
Physical Requirements: Onsite or remote: 60% OnSite and 40% remote. Vision: able to see and read computer screen and