Flight Operations Business Support Manager

Job Title

Job Description:

Primary Responsibilities:

Analyse and make the customer information meaningful to support Flight Operations Support & Training Customer Strategy:

• Deliver performance indicators (KPIs) on FOSD and FOSC performance.
• Analyse data and identify trends,
• Develop and update Dashboards,
• Support the strategy.

Deliver data to ensure the Customer One Voice standard within FOSD and FOSC community:

• Update the Slides pack with inputs from mentors/champions,
• Organise drives structure and ensure that everyone in the community knows how to find the information

Update FOSD Manual and ensure proper implementation:

• Update the FOSD Manual to ensure SC alignment,
• Organise awareness sessions for newcomers.

Organise and monitor CSIP:

• Analyse CSIP data for Flight Ops and Training,
• Monitor the follow up of actions.

Represent Flight Operations Customer-Facing Teams in Salesforce Ambassadors Network which is a regional network of Salesforce Focal points for Customer Support:

• Define the standards to be followed,
• Translate digital needs into clear business requirements (and vice versa) and deploy them into Salesforce.

Secondary Responsibilities:

• Provide support on the FOSD hiring together with HRBP:
• Create the strategy on the hiring plan,
• Screen the candidate according to the requirement,
• Organise the interview and provide the feedback.

• Customer Visits and External Events:
• Provide the support to organise the meeting at the Airbus facility in Bangkok,
• Local support from the regional office working with the event team.

• Personal & Interpersonal Skills:
• Strong stakeholder management and coordination skills
• Strong communication skills
• Excellent organizational skills
• Critical thinking and challenge the status quo
• Cultural awareness and ability to adapt
• Ability to work in a fast changing environment
• Multi-tasking skills.
• Languages : English: Fluent

• Professional skills:
• Master in Aerospace Engineering or Business Management / Administration.
• Advanced skills with Google Suite applications or equivalent
• Advanced skills with Salesforce in data analysis and creation of dashboards.
• Project Management Experience
• Knowledge of and experience with Airbus quality processes

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company: Airbus Flight Operations Services Limited

Employment Type: Permanent

Experience Level: Professional

Job Family: Customer Flight/Mission & Ops Support <JF-CS-OS>

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