CYBER Security Customer Service Manager (d/f/m)

Project Manager

Your tasks:

• Overall project management: Ensuring complete delivery in customer projects, adhering to cost, quality, and schedule plans, and achieving full customer satisfaction
• Customer relationship management: Building and maintaining contractual relationships with all relevant stakeholders on the customer side
• Requirement management: Clearly defining customer needs and ensuring a shared understanding of the services to be provided (inputs, prerequisites, limitations, etc.) between project managers and customers
• Commercial management: Maintaining a precise financial overview of all projects and providing reports to the Head of Delivery
• Project leadership: Preparing and leading project meetings with project managers in your area of responsibility
• Taking on functional and/or project-related tasks in projects
• Creating documentation and presenting the results of your work
• Sales support: Assisting in commercial activities, such as answering tenders, and identifying new business opportunities
• Risk and opportunity management: Managing the risks and opportunities of all projects in your area of responsibility
• Process optimization: Contributing to the continuous improvement of internal processes and tools
• Responsibility for change and claim management
• Responsibility for risk and opportunity management

Your qualifications:

• The role requires knowledge and skills typically acquired through a relevant degree in economics, engineering, computer science, cybersecurity, or a related field with a standard study duration of up to four years or an extended study duration of more than four years, along with relevant additional qualifications. The required knowledge and experience can also be obtained in other ways.
• Extensive knowledge and experience in the above-mentioned areas
• Extensive knowledge and experience in management, corporate, or IT consulting
• Desirable experience and knowledge in the field of cybersecurity
• Excellent communication skills and a high level of conflict resolution potential
• Independent, self-reliant working style
• Strong analytical and conceptual thinking
• Outstanding organizational skills and commitment
• Special ability to work in an international team
• Very good German and English language skills in writing and speaking, French desirable
• Willingness to travel domestically and internationally

Our location is just a short distance from Munich, the beautiful capital of Bavaria. If you enjoy sports and outdoor activities, the Alps and Lake Starnberg are within an hour's reach and offer a variety of leisure activities.

Your workplace can be flexibly set between our locations within Germany, if the company agrees. These are Friedrichshafen and Finkenwerder (Hamburg). If the company agrees, the specified location will be agreed in writing in your employment contract.

Your benefits:

• Remote work and flexible working hours
• Fair and attractive compensation and bonuses
• 30 days of vacation and additional days off for special occasions
• Intensive training and expert guidance during onboarding in personalized form with a personal mentor
• Excellent training opportunities and promising development prospects
• Attractive social benefits and offers including employer-funded pension, employee stock options, discounted car leasing, bike leasing, special insurance conditions, and employee benefits from partner companies
• On-site facilities (depending on the location) such as canteen and cafeteria, fitness studio, nearby kindergarten, occupational health service, and other health-related services

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the company's success, reputation, and sustainable growth.

Company: Airbus Protect GmbH

Contract Type: Permanent

Experience Level: Professional

Job Family: Customer Account and Service Management

By submitting your CV or application, you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.