Customer Reliability Engineer

Infrastructure Customer Reliability Engineer

Are you passionate about IT, experienced in IT technical services techniques and convinced by the business added value of digitalization? One key component of this digital transformation is the implementation of solutions to enable the data-value chain in Airbus and its Division and to make the best use of data in Airbus, whether to optimize our business processes, become more agile and realize new growth opportunities, business values via data monetization.

Airbus is looking for an Infrastructure Customer Reliability Engineer to join in Bangalore, India. Be part of an exciting team who is passionate about delivering the best experience for customers. Help us drive digitalization!

Your role: Airbus IM Infrastructure and Platforms delivers Airbus internal and external business infrastructure backbone to design, operate and run any business applications (on prem, hybrid or cloud based). Sustaining such business requests, we as IM pillar deliver: design, deploy and operate application platforms environment. Within IM, DIR is the key partner/focal point to deliver and operate IM technical services for business application teams in close collaboration, sustaining AIRBUS activities and enabling digital transformation. Airbus business is expecting speed, agility and flexibility from IT technical services and solutions and us as DIR is supporting and contributing to this culture change and new ways of working. The job holder will have the opportunity to work with all AIRBUS organizations to support the team in delivering and sustaining IT solutions, involving different product and service lines teams (also called PSL) as well as the digital workplace (DW) teams, security (DS)...

We as CRE - Infrastructure Customer Reliability Engineer - are the focal point and key partner for business & IM applications teams to advise, design, deliver and operate best fit and innovative IT solutions to host applications sustaining AIRBUS activities and enabling digital transformation. Our multidisciplinary teams mainly based throughout Europe work in close relation with all the infrastructure & platforms PSLs and have no dogmatic approach: we size the solution and our services to the customer's needs ensuring full alignment with AIRBUS and IM strategy and standards (security, data mgt, etc.). We provide the following services:

• Demand management for IM products including advisory boards for hosting solutions
• Complex infra projects lead and support
• IT architecture services
• IT technology expertise through a CoC
• E2E infrastructure integration and operation for applications

To complement this design and delivery dimension we do rely also a lot with operations.

Qualification & experience: We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We are looking for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change. Are you ready to share this exciting challenge with us? Educated to a 5-years degree level (or equivalent) in engineering or IT. Min. 5 years working experience. Prior software development experience any. Working experience in IS/IT operations and/or IS/IT project management. Proven experience in AOP management. Experience in subcontracting/supplier management. Proven experience in driving process improvement. Ability to handle constantly changing priorities in an agile and flexible manner. Very strong customer orientation. Proven experience in communication and stakeholders management (incl. customer expectations). Proven experience in a transnational team and environment incl. transnational operational management. Very good ability to motivate and to create a strong team spirit. Good level of conflict management skills. Very good ability to constantly review the own behaviour and to adapt accordingly. Strong desire to constantly learn and improve, personally and with the team. Proficient in English both spoken and written. Good level in French is a plus. Knowledge of IT processes (incl. ITIL), methods and tools (e.g. ITSM) is a plus.

This job requires from the post holder constant awareness of the compliance risks we face in day-to-day responsibilities. The post holder is required to demonstrate continuous commitment to act with integrity with colleagues, communities, business partners and suppliers as a foundation for the Company's success and sustainable growth. The commitment to integrity is supported by the post holder's adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.

Responsibilities: Managing the overall projects contribution. CRE along with Architects must be able to provide an estimation of infra costs. Proactive in business needs capturing, challenge and providing inputs for formalization into infrastructure features / solution catalog and standard. Write / update projects delivery follow-up (cost / planning / risk / opportunities). Raise and maintain the awareness and knowledge of CRE community and related methods based on best practices and proven methodology. Run E2E application portfolio coverage: from design to operate inc. application evolution. His/her primary functions are to investigate and analyse various behaviours of applications portfolio, propose improvement process/work around methods for an optimized infrastructure solution on the application. Identify, assess risks and opportunities in his/her area of duty. He/she identifies and prioritizes events that might negatively/positively affect the programme / process/ function objectives and he/she categorizes them. He/she takes corrective and preventive actions accordingly. Performing end to end testing on applications in the portfolio and identifying/analyzing the errors. Ability to work in a collaborative environment. Prepare an infrastructure solution proposal for the business. Support the application performance improvement initiatives.

Success metrics: Success will be measured in a variety of areas, including but not limited to consistently ensure the on-time delivery and quality (first-time-right) by solving problems, incidents and requests. Bring innovative cost effective solutions. Achieve customer satisfaction.

Company: Airbus India Private Limited Employment Type: Permanent Experience Level: Professional Job Family: Digital <JF-IM-DI>