ATR - Propulsion & Air Systems Lead Engineer

Customer Engineer Technical Specialist

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo. From the world's largest cities, to our planet's most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way. If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

Our leadership profile: People Centric Entrepreneurial Inspiring Exemplary Innovative Humble

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for a Customer Engineer Technical Specialist to come onboard in our Support Directorate in Pascal's team: a team of 9 collaborators!

Your mission:

• Be the customer focal point for technical queries related to Air & Propulsion systems (ATA 21 – 26 - 30 – 36 – 6x – 7x).
• Independently, or in coordination, ensure the resolution of our Customer's technical queries by analyzing technical issues and provide appropriate troubleshooting instructions.
• Identify and report issues related to the safety of flight operations and report repetitive technical issues,
• When necessary, initiate the correction & improvement of technical publications.
• Proactively initiate cross-functional approaches to solve complex technical problems
• Implement Customer Care & Technical Group common set of practices as part of day-to-day operations.
• Stick to the published support group performance indicators (OTD)
• Ensure the AOG* permanence on an ad hoc basis during weekends
• Additional duties can be: On-site support (customers / vendors)
• Participation in events (conferences ...)

About you:

• Field of study: Aeronautical Engineering / Support
• Experience: 5 to 10 years

Technical skills:

• Aircraft systems, within the expected portfolio
• Aeronautics and its environment (e.g. airlines / MRO / shop / lessors)
• Customer operations and maintenance activities
• Knowledge of current aeronautical regulations (cs25, part21, Easa....)

• Soft skills:
• Customer communication techniques

• Able to assess and manage priorities on a daily basis
• Analytical skills

Fluent in English and French (Italian is a plus)

… but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!

Our recruitment process:

• Pascal will contact you
• Innovative and digital assessment
• To get to know you better: interview with Pascal then with our HR Recruiter

What we offer:

• Highly competitive compensation package (profit and success sharing, employee savings plan…)
• Work-life balance (remote working, 6th week of paid leave, additional days off for family events…)
• Well-being / health (supplementary health & welfare coverage…)
• Career paths enabling employees to develop their skills and build a professional project
• Wide choice of development programs for soft and hard skills
• CSE: ATR (family and employee events) and Airbus CSE (travel, vacation camps …)
• Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!
• ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Avions de Transport Regional (ATR) GIE

Contract Type: Permanent

Classe Emploi (France): Classe G13

Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services <JF-CS-PS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.