ATR - AOG Operations Coordinator

ATR Aircraft On Ground Operations Coordinator

ATR is the premier global manufacturer of regional aircraft and offers a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo. From the world's largest cities, to our planet's most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way. If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flying start with ATR!

Our leadership profile: People Centric, Entrepreneurial, Inspiring, Exemplary, Innovative, Humble

At ATR, you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for an AOG 'Aircraft On Ground' Operations Coordinator, to come onboard in our Customers Support and Services Directorate in Jerome's team: a team of 11 collaborators!

Your mission as part of ATR Customer Support & Services will be to join the Material Operations Centre and report to Head of AOG Operations. You will be supporting the ATR operators for all AOG material requests. You will be focused on quality, responsiveness of airlines requests, coordination of involved ATR functions to solve complex cases, delivery performance, recovery plan and customer satisfaction and bringing ATR expertise for all AOG material needs.

The AOG Team is available 365/24/7 and is operating through shifts of 8 hours (7:00 am to 3:00 pm / 3:00 pm to 11:00 pm / 11:00 pm to 7:00 am). This job application will be completed during working hours. In case of AOG Desk team member unavailability or operational need, the AOG Operations Coordinator will integrate the shift planning in line with AOG modalities and act as a 'Backup' for the AOG Desk.

As "AOG Operations Coordinator", you will focus on the following activities:

• Contribute to the coordination of AOG Spares Operations coming from customer requests such as Airlines, lessors and MRO with the objectives to reach delivery performance (OTD, Depth of Delay) and customer satisfaction.
• Support the communication and the reporting to our customers, manage our Partners (Airbus & Leonardo) & suppliers, and contribute to the coordination of the internal stakeholders (Material Account Management, Supply Chain Airframe/OEM, Customer Support & Services, Spares Engineering, Logistics, Purchasing, FAL, Quality…)
• Propose improvement workshops & projects to better adapt AOG operations and monitor delivery performance. You will proactively identify, define and set up new and/or updated rules according to current context, and thus let AOG Desk Officers apply operations.
• Assist in handling complex AOG topics, in case of no stock of spare parts, implementing project management expertise and multifunctional approach mindset. You will act as an Operations Coordinator to recover an AOG situation.
• Support / coordinate communication with customers and/or internal stakeholders during an AOG event, while producing regular information on progress made until final resolution. Encourage customer communication improvement into the AOG team, by proposing best practices and appropriate templates.
• Contribute to the coordination of meeting with ATR Technical Support and Engineering involved to recover AOG situation without available spare solution.
• Promote AOG Operations improvements and success internally. Gather and Apply Return-on-Experience principles. Launch and monitor benchmark initiatives.
• Support AOG operations by monitoring AOG backlog and involving into the complete governance of the Material Operations Centre.
• Participate to airlines routines and exchanges according to KPI and metrics.

About you:

• Field of study: Supply Chain Management, Business Administration, Program/Project Management.
• Proven experience in customer interface roles. Experience in Airline, MRO and/or Customer Service would be a plus.
• Expertise on SAP or another ERP environment.
• Good level of independence, ability to develop creative solutions, while continuously helping to provide customer services under demanding situations.
• Good interpersonal skills with an understanding of customers' operational constraints.
• High communication skills, focus on the customer satisfaction, with the ability to communicate effectively in English - both verbally and written. Italian would be a plus.
• … but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!

Our recruitment process:

• Jérôme will contact you.
• Innovative and digital assessment.
• To get to know you better: interview with Jérôme then with our HR Recruiter.

What we offer:

• Highly competitive compensation package (profit and success sharing, employee savings plan…)
• Work-life balance (remote working, 6th week of paid leave, additional days off for family events…)
• Well-being / health (supplementary health & welfare coverage…)
• Career paths enabling employees to develop their skills and build a professional project.
• Wide choice of development programs for soft and hard skills.
• CSE: ATR (family and employee events) and Airbus CSE (travel, vacation camps …)

Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.