A220 : Application Support Agent / Agent De Support Pour Les Applications

Agent de support / Support Agent

Do you have customer support experience, have you worked in the digital world and would you like to progress and develop new skills? Then this job is for you! The A220 commercial aircraft Programme is looking for a Support Agent to join our Deploy and Support Digital Solutions team based in Mirabel (Québec, Canada), where you will be part of a wide global customer service network.

You will be part of the Deploy and Support Digital Solutions team that is accountable for the quality of the digital solutions deployment for our customers and provides support for our products and services. The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as a Support Agent will be to provide a level 2 support for A220 digital solutions, develop and maintain user guides, manage and run user acceptance testing, ensure an optimal communication to customers and lead solution deployment.

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone's throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

• Provide a first level of support to internal and external customers;
• Support various applications and services used by customers, such as online tools, tablet applications or Windows applications;
• Conduct basic troubleshooting using decision trees and procedures;
• Maintain and update record keeping system and user instructions;
• Develop training documents and provide training to customers;
• Ensure an optimal communication with customers;
• Manage the deployment of digital solutions;
• Assist the company sales team by providing demos of the tools;
• Help to develop the knowledge base;

As our ideal candidate, you have a professional or college degree in IT related field; you have a minimum of five (5) years of experience in digital customer support; you show excellent interpersonal and communication skills; you are an organized person and able to structure your work efficiently; you have a sense of urgency and able to work under tight deadlines and pressure; proficiency in French and English spoken and written is a must. Travel Required: <5% Domestic and International.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply now!