Technical Infrastructure Architect, Workplace Services

Technical Infrastructure Architect, Workplace Services

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Technical Infrastructure Architect, Workplace Services, to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Information Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while designing technology strategies that enable AIG's businesses to achieve their goals. Innovation in IT drives innovation across the organization.

How you will create an impact

The Technical Architect for the design, implementation, and optimization of technology solutions that enhance the workplace experience. This role is responsible for architecting and managing systems that support collaboration, communication, productivity tools, and end-user computing environments. The Technical Architect will collaborate with cross-functional teams to align workplace technologies with business objectives, ensuring scalability, security, and user satisfaction.

Solution Architecture and Design

• Develop and maintain the technical architecture for workplace services, including collaboration tools (e.g., Microsoft Teams, Slack), end-user devices, virtual desktop infrastructure (VDI), and productivity suites (e.g., Microsoft 365, Google Workspace).
• Design scalable, secure, and cost-effective solutions to support hybrid and remote work environments.
• Create technical roadmaps to align workplace services with emerging technologies and business needs.

Implementation and Integration

• Oversee the deployment of workplace technologies, ensuring seamless integration with existing systems (e.g., identity management, security platforms, and enterprise applications).
• Collaborate with vendors and internal teams to implement cloud-based and on-premises solutions.
• Ensure interoperability between workplace tools and other enterprise systems, such as HRIS, ERP, or CRM platforms.

System Optimization and Performance

• Monitor and optimize the performance, availability, and security of workplace services technologies.
• Conduct regular assessments to identify opportunities for improvement in user experience, system efficiency, and cost savings.
• Implement automation and AI-driven solutions to enhance workplace productivity and reduce manual processes.

Security and Compliance

• Ensure workplace services comply with organizational security policies, industry standards, and regulatory requirements (e.g., GDPR, HIPAA).
• Collaborate with cybersecurity teams to implement secure access controls, data protection measures, and endpoint security solutions.
• Conduct risk assessments and recommend mitigation strategies for workplace technologies.

Stakeholder Collaboration

• Work closely with various business units to understand workplace needs and translate them into technical requirements.
• Provide technical guidance to leadership on technology investments and workplace transformation initiatives.
• Act as a liaison between technical teams and end-users to ensure solutions meet user expectations.

Innovation and Continuous Improvement

• Stay abreast of industry trends, such as AI, IoT, and smart workplace technologies, to recommend innovative solutions.
• Lead proof-of-concept (PoC) projects to evaluate new tools and technologies for workplace services.
• Drive adoption of modern workplace practices, such as digital collaboration and flexible work arrangements.

Documentation and Training

• Create and maintain comprehensive documentation, including architecture diagrams, technical specifications, and user guides.
• Provide training and support to IT teams and end-users to ensure effective use of workplace technologies.
• Develop disaster recovery and business continuity plans for workplace services systems.

What you'll need to succeed

Bachelor's degree in Computer Science, Information Technology, or a related field.

• 7+ years of experience in IT architecture, with at least 3 years focused on workplace services or end-user computing.
• Proven experience designing and implementing enterprise-grade collaboration and productivity solutions.
• Hands-on experience with cloud platforms (e.g., Microsoft Azure, AWS, Google Cloud) and workplace tools (e.g., Microsoft 365, Zoom, Citrix).
• Certifications (Preferred):
• TOGAF, ITIL, Microsoft Certified: Enterprise Administrator Expert, or equivalent.
• Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect).
• Deep knowledge of workplace technologies, including collaboration tools, VDI, endpoint management, and identity management systems (e.g., Azure AD, Okta).
• Proficiency in cloud architecture, networking, and cybersecurity principles.
• Experience with automation tools (e.g., PowerShell, Ansible) and scripting for workplace services.
• Strong problem-solving and analytical skills to address complex technical challenges.
• Excellent communication and stakeholder management skills to bridge technical and business teams.
• Ability to lead projects and manage multiple priorities in a fast-paced environment.
• Experience mentoring junior team members and guiding cross-functional teams.
• Ability to influence and drive technology adoption across the organization.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.