Multinational Captive Reinsurance Service Operations - Bermuda Hub Claims Manager

Multinational Captive Reinsurance Service Operations – Bermuda Hub Claims Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Multinational Captive Reinsurance Service Operations – Bermuda Hub Claims Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

As Bermuda Hub Claims Manager – Multinational Captive Reinsurance Service Operations, you will work within the Claims and Reinsurance Recoverables team of the Multinational Accounts Department. You will be responsible for supervising a team in the completion of complex account reconciliations, preparation of monthly reports and the resolution and clearance of outstanding balances, as well as completing these tasks directly for the most complex accounts.

• Correspond with clients and reinsurers on outstanding balances
• Reconcile complex intercompany and non-intercompany statements and accounts in accordance with corporate standards and strict deadlines
• Handle full process of reinsurance recoveries on a range of complex accounts
• Maintenance of the account profile
• Monitoring and ensuring completeness of issuance of bills
• Monitoring and preparation of loss escrow adequacy
• Ensuring bill adjustments are cleared correctly
• Preparing stats as needed regarding billing KPIs
• Keeping abreast of major relationship issues on all accounts and intervening in communications where necessary
• Ensuring ad hoc requests (e.g. loss runs, audit requests) are completed and issued promptly
• Managing a team of claims coordinators in all day-to-day, as well as all HR-related issues
• Assisting staff with clearance of problem accounts/issues
• Communicating with clients regarding any of the above tasks
• Training of staff in all aspects of the above tasks
• Review and maintain effective internal controls
• Any other related duties as assigned

What you will need to succeed

• Experience in a multinational insurance/reinsurance environment is required
• Recognized insurance qualification an advantage
• Strong analytical abilities essential, particularly in relation to understanding of reinsurance layerings
• Excellent knowledge of and experience in working with Excel and Outlook
• Ability to find imaginative solutions to complex process issues
• Possess a thorough understanding of the transactional flow of losses through a global insurance network
• Proven experience managing direct reports and training and developing staff
• Must be a motivated individual who is able to work on their own initiative, produce accurate work and meet deadlines in a very demanding work environment

Ready to make a bigger impact? We look forward to reviewing your application.