Warehouse Operations & Project Leader

Warehouse Operations & Project Leader

The Warehouse Operations & Projects Leader is responsible for overseeing warehouse activities while driving key strategic initiatives and process improvements across operations. This role bridges day-to-day execution with project leadership, ensuring efficiency, quality, and continuous improvement. The ideal candidate is a hands-on leader with strong problem-solving skills, capable of managing warehouse operations while also leading special projects that advance organizational goals.

Roles & Responsibilities

• Lead and execute special projects related to warehouse optimization, process improvement, and capacity expansion.
• Identify inefficiencies and implement innovative solutions to improve productivity, reduce costs, and enhance quality.
• Manage project timelines, resources, and deliverables, ensuring initiatives are completed on time and aligned with company objectives.
• Serve as the liaison between warehouse operations and leadership teams for project updates and progress tracking.
• Lead the investigation and resolution of high-level operational issues, including customer complaints, order discrepancies, and system errors.
• Own the escalation process from intake to resolution, ensuring timely responses and collaboration across affected teams.
• Drive root cause analysis (RCA) and corrective/preventive actions (CAPA) to address recurring issues, minimize future risk, and strengthen warehouse performance.
• Identify trends in escalations and complaints and work with leadership to implement systemic process improvements.
• Lead the implementation of new workflows and act as the subject matter expert and escalation point for process-related issues.
• Collaborate with Web Development and OT operations leadership to implement technology solutions that enhance visibility, accuracy, and efficiency.
• Develop project documentation, reports, and presentations for leadership updates and decision-making.
• Coordinate cross-departmental efforts to improve end-to-end warehouse performance, including inbound logistics, production support, and outbound fulfillment.

Qualifications

• 5+ years of experience in warehouse operations, logistics, or distribution, with at least 2 years in a leadership role.
• Proven track record of leading cross-functional projects or initiatives within an operations environment.
• Strong knowledge of warehouse processes, inventory systems, and safety practices.
• Excellent problem-solving, analytical, and project management skills.
• Effective communicator with the ability to influence and engage stakeholders at all levels.
• Proficiency in warehouse management systems (WMS), ERP software, and Microsoft Office Suite.
• Understanding of receiving, picking, packing, shipping, inventory control, and material handling processes.
• Basic understanding of OSHA standards and warehouse safety protocols.
• Clear and professional communication with team members, leadership, and cross-functional departments.
• Work well as part of a team and across departments to coordinate warehouse activities.
• Ability to support internal teams and ensure high-quality service delivery.

$70,000 - $75,000 a year

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits for additional details.