Hospital / Customer Service Technician

Hospital / Customer Service Technician

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti.

Shift: Full Time Tuesday - Saturday 7am-3:30pm

The Hospital/Customer Service Technician is responsible for management tasks that could take place in both district locations as well as hospital facilities. Responsibilities also include driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance. The H/CST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.

What You Will Do in This Role

• Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
• Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
• Provides a quality service, performs to quality standards, and meets both customer and company metrics.
• Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.
• Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with a high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
• Have customer service experience. Prior work experience in a hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location:

Palomar Medical Center - Escondido

Additional Locations (if applicable):

Palomar Medical Center - Poway

Location City:

Escondido

Location State:

California

Pay Range for All Locations Listed: $18.83 - $28.98