Field Service Application Engineer

Technical Support Engineer

Provides technical and application services and support to Agilent customers. This includes timely and cost-effective problem resolution with the objective to enhance customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers.

Responsibilities

Responsible for providing technical and application support for Agilent analytical instruments to existing and new customers in markets of Pharma/Food etc.

Should have experience in handling key account.

Cost & time effective application method deployment on Agilent instruments.

Promptly troubleshoot method/technology transfers issues from one instrument to another.

Lead projects requiring coordination with other functions & customers.

Deliver product seminars for customers, prospects, and employees.

Training of internal & external team and provide technical support.

Respond promptly to related customer queries & help in prompt resolution of customer escalations.

Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs.

Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.

Coordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.

Must be willing to travel extensively.

Qualifications

The candidate should be an engineer or a chemistry background person and should have either BE in ECE or MSC Chemistry / Analytical chemistry.

He/she should have the minimum of 18 to 24 months experience in handling the HPLC/GC and HSS systems. This candidate should be able to independently handle all the Installation / Demo / Preventive Maintenance / Repairs / Customer concerns of the above said systems. He/she will also help & deliver our customers on the required technical support for the said systems.

Should also have the capability of doing the onsite/off site customer trainings on said products effectively.

Responsible for supporting customers through on-site activities such as installation, OQ, PM maintenance and repair hardware, software products as well as operating systems.

Microsoft Outlook, Excel, PowerPoint, SQL etc.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support