Service Delivery Manager - Fixed‑price Projects For Azure Government & Microsoft GCC High Enablement

Service Delivery Manager - Fixed‑Price Projects for Azure Government & Microsoft GCC High Enablement

Agile IT is a Microsoft-focused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable architectures, evidence automation, and managed operations.

What you'll work across (our services):

• Professional Services – Enablement (fixed-price projects)
• Managed Services – Security & CMMC Compliance for Microsoft cloud and on-premises systems
• Microsoft GCC High Licensing (secure onboarding & lifecycle operations)
• Complementary Partner Services (co-delivered with strategic partners)

Job Description

Own the delivery of fixed-price cybersecurity enablement projects end-to-end—from scope and schedule to acceptance and handoff—while partnering with Principal Consultants who own the technical architecture and design decisions. Your job is project governance, quality, risk/change control, stakeholder communication, and ensuring audit-ready outcomes.

Responsibilities

• Delivery governance: Drive schedule, resources, status, and issue/risk management; ensure on-time/on-budget delivery.
• Quality gates: Enforce SOW clarity, acceptance criteria, and readiness/exit checklists; ensure technical reviews happen (run by Principal Consultants).
• Compliance evidence: Standardize evidence packages (what/where/how); coordinate with GRC for SSP/POA&M inputs.
• Change control: Maintain a visible RAID log; run a disciplined change-order process protecting scope and margin.
• Stakeholder comms: Run customer status, executive summaries, and expectation management; manage escalations calmly.
• Handoff to MSP: Transition finished work to SDM—MSP with runbooks, SLAs/OLAs, and monitoring requirements.
• Financial hygiene: Track burn vs. budget, forecast to complete, and project margin using PSA dashboards; highlight recovery plans early.
• Standardization: Promote reuse of templates/checklists; capture lessons learned for continuous improvement.

Success Metrics (6–12 months)

• On-time/on-budget ≥ 90% of projects; margin at/above plan.
• Rework < 5% of hours; clean acceptance with documented evidence.
• Time-to-audit-ready reduced vs. baseline
• CSAT ≥ 4.5/5
• ≥ 33% attach to Managed Services within 90 days of go-live.

Qualifications

Required Qualifications

• 5–7+ years leading technology projects (MSP/SI or enterprise) with strong project governance (risk/change).

• Proven ability to partner with senior technical leaders (Principal Consultants/Architects) while you own delivery.

• Comfortable coordinating work aligned to CMMC L2/NIST 800-171 (you don't write the controls; you ensure they're delivered and evidenced).

• Proficiency with PSA project accounting, status reporting, and executive communication.

• Education: College degree preferred, not required.

• Nice to have: Azure/Azure Gov/GCC High exposure; PMP/Prince2; familiarity with automation concepts (you don't build scripts).

Nice to Have

• Former engineering background (Entra/Intune/Defender/Sentinel/Purview).

• Experience with PSA project accounting and milestone billing.

Tools You'll Use

AutoTask PSA, Moovila, Project Management, Automation tools like Zapier/Azure Logic Apps/Power Automate/n8n/Rewst

Additional Information

Compensation & benefits

• Competitive compensation
• Comprehensive benefits (medical, retirement, PTO, professional development).
• Mission-driven work that directly strengthens the national security supply chain.