It/helpdesk Support Specialist II

IT/Helpdesk Support Specialist II

Agile Defense is seeking a Client Systems technician in support of the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team provides operations and maintenance support to the infrastructure, operations center, and enterprise. Support spans the IT spectrum from end-to-end desktop solutions to the backend core services infrastructure to presentation, application, network, server, hardware, and storage virtualization technologies. The CAOC uses a complex assortment of systems with a mix of unique hardware and software applications and configurations.

Job Duties and Responsibilities:

• Install equipment, connect peripherals, and install, configure or delete client level software, modify software configuration, and perform basic configuration management functions.
• Provide software application assistance for commonly used office automation applications purchased from standard Air Force support contracts.
• Support standard wireless office automation devices.
• Perform initial client workstation diagnostics and troubleshooting of client workstations assigned to them.
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions and implement client workstation software patches, security fixes, and service releases according to local instructions.

Qualifications:

Required Certifications:

• Dod IAT Level II or higher

Education, Background, and Years of Experience:

• Associate's degree in Computer Science or related field OR 2+ years of IT Help Desk Support experience AND 2+ years of Computer/IT hardware support experience

Additional Skills & Qualifications:

• Ability to work independently and as a team
• Ability to brief colleagues and leadership
• Excellent customer service skills
• Ability and willingness to learn
• Ability to work in a high energy environment

Working Conditions:

Environmental Conditions:

• Typical office environment

Strength Demands:

• Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements:

• Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).