CS Ops (m/f/d) - Professional Services (internship)

CS Operations (Professional Services) Intern

As a CS Operations (Professional Services) Intern, you will support the Professional Services (PS) Operations team in their day-to-day work, with a strong focus on supporting PS teams on tooling, data, and process-related questions.

Your core objective will be to help the PS department increase productivity and implement standard ways of working by addressing operational issues at their root, helping investigate recurring problems, and contribute to long-term improvements.

Reporting directly to the CS Ops – Professional Services, you will work on operational but business-critical processes, in close collaboration with Implementation & Activation teams across all regions (FR, DACH, IT, UK, SP, US).

Key responsibilities

Tooling & operational support for Professional Services Teams

- Support PS team members with day-to-day questions and issues related to Gainsight (data, reports, workflows, fields, processes).

- Investigate bugs, inconsistencies, or unclear behaviors reported by users.

- Escalate complex or technical issues when needed, with clear context and analysis.

Root cause analysis & continuous improvement

- Analyze recurring issues and requests to identify underlying causes (tool setup, process gaps, data quality, usage patterns).

- Help define and document long-term fixes rather than one-off workarounds.

- Support the implementation of standard ways of working within the PS department.

Documentation & knowledge sharing

- Maintain and improve internal documentation (FAQs, how-tos, known issues, best practices).

- Help structure common requests and solutions so teams can become more autonomous over time.

Operational support

- Support PS Ops projects (process updates, reporting improvements, rollouts).

- Assist with data checks, analyses, and validation of dashboards or reports.

This position is for a mandatory internship student (Pflichtpraktikum). The compensation will be 1000 euros per month.

What we're looking for

• Currently enrolled in a Bachelor's or Master's degree (business, operations, management or similar).
• Strong interest in data, tools, and operational processes.
• Curious mindset with a strong interest in understanding why things break, not just how to fix them.
• Structured and detail-oriented
• Good communication skills: able to interact with CS team members and translate issues into clear explanations.
• Fluent in English; another European language is a plus.

Geography & benefits

• Located in Milano - Large Office in San Babila with snacks and drinks
• Mostly on-site presence, some weekly remote days.

• Hands-on exposure to CS Operations in a fast-scaling SaaS company.
• You will be part of a dynamic team with global team events (last event was in Chamonix-Mont-Blanc) and regular events in Milano.

What we offer

• 1000€ monthly expense reimbursement (internship)
• Large Office in San Babila with snacks and drinks

• Fast learning environment, entrepreneurship and team spirit
• An incredible team of entrepreneurs
• Friday beers and afterworks with the team

AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity!