Account Manager (m/f/d) - DACH Market

Account Manager (M/F/D) - DACH Market

As an Account Manager, your primary mission is to drive growth and retention in your portfolio. To achieve this, you focus on three pillars: trusted advisor posture, sales processes, and sales excellence.

You will be responsible for:

• Supporting the customer lifecycle by organizing regular EBRs.
• Building 6-12 months retroplannings with clients by coordinating an action plan with other internal teams.
• Anticipating and resolving frictions.
• Owning the client relationship with a specific focus on sourcing and qualifying upsell opportunities.
• Handing over qualified upsell leads to Expansion Managers.
• Anticipating and handling customer renewals.
• Handling churn requests.
• Respecting and suggesting improvements to actual processes to boost prioritization and efficiency.
• Filling in the CRM properly to have the most updated data.
• Reporting regularly on performance.
• Sharing your expertise and best practices with the team.
• Providing qualitative handovers to the teams you are working with to increase the quality and speed of action of those teams.

What we are looking for:

• Excellent communication, negotiation, and customer relationship management skills.
• At least 3 years of professional experience in B2B customer-facing roles in international SaaS - ideally in the finance or software sector, in sales or in an early-stage start-up.
• Initial sales experience (ideally) in a B2B environment. The ability to identify upsell opportunities and develop actionable plans to drive expansion.
• Clear goals spur you on - you are action-oriented and analytical in your approach.
• The ability to excel in a dynamic environment, quickly adapt to challenges, and keep a positive attitude.
• Strong Plus: Good understanding of Corporate Finance. Previous exposure to Finance/Treasury departments.
• You have demonstrated your structured approach in past projects and have strong negotiation skills.
• You speak German at C2+ level and are also business fluent in English.

Some of our other perks:

• Competitive compensation package with a fixed and variable component.
• Large office at Moritzplatz with snacks, drinks, and a large terrace.
• "Mini-MBA" with a focus on Finance & Treasury through the Agicap Academy.
• Opportunity to work for a globally diverse team with occasional trips to the headquarters in France.
• You will receive over €100/month (tax-free) in addition as a meal allowance – simply via app.
• You will be part of a dynamic team with global team events and regular events in Berlin.

AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity!