Professional Services Consultant I

Professional Services Consultant I

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

At Fortra, we're breaking the attack chain. Ready to join us?

What You'll Do

As a technical consultant, your primary responsibility will be to provide world-class solutions to customers and prospects. This role will include the following responsibilities:

• Perform training to customers so they can take full advantage of our product features.
• Deliver professional services to ensure successful product implementations for our customers.
• Perform training for Fortra's business partners so they can effectively provide technical services and support for our products to their customers.
• Conduct product demos and proof-of-concepts (POCs) to prospective customers, demonstrating how our products can solve their challenges and meet their unique needs.
• Help to determine the amount of training and consulting services that a customer needs to effectively implement our products. Work with the sales team to generate quotes and statements of work (SOWs) for these services.
• Ensure our Customer Life Cycle is being implemented, looking for ways to continuously enhance our customer experience.
• Provide feedback and enhancement requests to the R&D team on how to improve our product(s) to better serve our customers and expand market share.
• Ability to travel regionally as needed (less than 20%) to implement client environments with software solutions.
• Post articles, tips and techniques on our knowledge base as needed.
• Always conduct self in a professional manner and adhere to Fortra procedures and policies.
• Always demonstrate a high level of integrity, honesty and customer service when interacting with Fortra employees, prospects and customers.

Qualifications

• Previous experience with MFT products and/or scripting experience.
• Programming experience
• CISSP and/or additional security certifications
• Linux and Windows experience desired. IBM experience is a plus.
• Cloud experience helpful (e.g. AWS, Azure, GCP)
• Containerization experience helpful (e.g. Docker)
• SQL experience – language and experience with the major vendors including Microsoft SQL Server, MySQL, PostegreSQL, and DB2
• Strong ability to interpret data and provide actionable insights and recommendations
• Strong organizational and communication skills