Customer Service Representative

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We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

1. Financial: To take pro-active actions to prevent fraud and losses (internal & external). To contribute to deposit growth by way of soliciting new accounts. To assist in managing cost control for the branch as per approved budget.

2. Process: Perform daily branch activities in accordance to Bank`s internal policies & regulatory requirement. Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures. Ensure accuracy in day end balancing within reasonable time. Compliance to individual teller/drawer limit. Compliance to Bank`s standard average serving time and average waiting time. Daily vouchers bundling and cross checking of vouchers at the end of day. Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

3. Customer: Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer's complaint. Ensure accuracy and error free in service delivery. Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures. To maintain good rapport with internal and external customer