Technical Customer Support Representative

Technical Customer Support Representative

The Technical Customer Support Representative will serve as the first point of contact for customers, tasked with resolving issues, answering product inquiries, and engaging with previous customers to discuss new products and orders. This role involves managing orders, re-engaging past customers, and assisting current customers with their technical problems and orders. The position requires making outbound calls to previous or existing customers to discuss new product lines, existing product lines, or to re-engage them regarding previous orders, aiming to generate new purchase orders.

Responsibilities

• Serve as the first point of contact for customer inquiries and issues.
• Resolve customer issues and provide information on products.
• Manage customer orders and engage previous customers.
• Make outbound calls to discuss new and existing product lines.
• Re-engage with previous customers to create new purchase orders.
• Assist customers with technical problems and troubleshooting.

Essential Skills

• Proficiency in Microsoft Office Suite.
• Experience in customer service and sales.
• Technical support and troubleshooting skills.
• Experience in call center environments.
• Ability to make outbound calls to engage customers.
• 2+ years of customer service experience in a technical capacity.

Additional Skills & Qualifications

• Experience handling customer interactions over the phone.
• Proficiency in making outbound calls.
• Strong communication and interpersonal skills.

Why Work Here?

Enjoy a commission program that offers the potential to earn up to an additional $300 a month. Work in a casual and stress-free environment with a laid-back team.

Work Environment

The work environment is casual, with a dress code of jeans and t-shirts. The position offers two shift options: 8:00 am - 5:00 pm or 7:00 am - 4:00 pm, Monday through Friday. The team is laid-back, promoting a stress-free atmosphere.

Job Type & Location

This is a Permanent position based out of Gilbert, Arizona.

Pay and Benefits

The pay range for this position is $36400.00 - $40560.00/yr. Full vision, dental, 401k offered.

Workplace Type

This is a fully onsite position in Gilbert,AZ.

Application Deadline

This position is anticipated to close on Oct 31, 2025.