Service Specialist

Service Specialist

As a Service Specialist, you will play a critical role in monitoring customer requirements through MRP or similar activities. Your analytical skills will be essential in placing order requirements with the Purchasing team to ensure timely delivery of needed products to our customers. You will determine customer requirements and expectations to recommend specific products and solutions, and initiate blueprint reviews to support these activities. You will also recommend alternate products based on cost, availability, or specifications, and accurately process customer transactions such as orders, quotes, or returns.

Responsibilities

• Monitor customer requirements through MRP or similar activities.
• Analyze MRP data to place order requirements with Purchasing.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Initiate blueprint reviews to support customer requirements.
• Recommend alternate products based on cost, availability, or specifications.
• Accurately process customer transactions such as orders, quotes, or returns.
• Coordinate with Purchasing to obtain accurate information from vendors relating to shipment dates and expected delivery.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Process vendor receipts and packing lists.
• Provide accurate information regarding the availability of in-stock items.
• Proactively recommend additional items/product lines to customers to increase satisfaction and improve transaction profitability.

Essential Skills

• 1-3 years of sales/customer service experience
• Proficiency in Microsoft Office
• Strong communication and soft skills

Additional Skills & Qualifications

• 2+ years in manufacturing
• 2+ years working with fasteners

Why Work Here?

Join a family-owned company that has been in business since 1977 and offers excellent benefits, including health and dental insurance, company-sponsored 401k, paid vacations, and holidays. Enjoy opportunities for growth as the business expands with multiple customers, and benefit from quarterly bonuses and an annual review for a potential raise.

Work Environment

Work in a decent-sized facility with 110 employees, where collaboration and efficiency are key. The environment supports a blend of customer service and technical expertise, utilizing MRP and ERP systems, Microsoft Office, and a focus on customer satisfaction.

Job Type & Location

This is a Permanent position based out of Harwood Heights, IL.

Pay and Benefits

The pay range for this position is $60000.00 - $70000.00/yr. Health Insurance Prescription Drug Insurance Paid (personal) Time Off Paid Vacation Paid Holidays 401k with 3% match Dental Insurance Vision Insurance Life Insurance Health Savings Account available Employee Assistance Program

Workplace Type

This is a fully onsite position in Harwood Heights, IL.

Application Deadline

This position is anticipated to close on Apr 21, 2026.