Regional Field Service Technician (midwest)

Regional Field Service Technician (Midwest)

Join our dynamic team as a Field Service Technician, where you'll embark on an exciting journey to deploy and maintain AI-powered robotic systems across the United States. Your first two weeks will involve training in Boston, MA, with a flexible schedule tailored to client needs.

Responsibilities:

• Provide advanced troubleshooting, corrective maintenance, and upgrades to deployed robots.
• Lead new deployments and ensure smooth commissioning of robotic systems.
• Act as the primary escalation point for high-impact technical issues in the field.
• Deliver structured training for customers and technicians.
• Ensure all deployment and maintenance documentation is completed accurately and on time.
• Mentor and coach technicians, building technical depth and professionalism within the team.
• Support triage and prioritization of maintenance tickets.
• Participate in scheduling maintenance trips and resource allocation.
• Model professional standards for reliability, communication, and customer interaction.
• Collaborate with Engineering and Manufacturing to diagnose, troubleshoot, and resolve complex system issues.
• Conduct root cause analysis and provide detailed field feedback.
• Test and validate engineering solutions and beta prototypes in real-world conditions.
• Contribute to the creation and continuous improvement of SOPs, deployment steps, and maintenance procedures.
• Build expertise across the product to become a true product expert.

Essential Skills:

• Minimum 2+ years in field service, maintenance, or technical support roles.
• At least 2+ years working with automation, robotics, or related electromechanical systems.
• Strong troubleshooting experience with electromechanical systems.
• Knowledge of automation systems, with robotics strongly preferred.
• Experience with pneumatic systems, including fittings, valves, and regulators.
• Ability to read and interpret schematics, wiring diagrams, and mechanical drawings.
• Proven ability to work directly with customers in the field.
• Strong communication skills, capable of translating technical concepts into simple terms.
• Demonstrated mentoring or leadership experience in technical environments.
• Strong organizational skills and documentation discipline.

Why Work Here?

Join an innovative MIT robotics startup revolutionizing industrial automation with AI-powered robots. As a Field Service Technician, you'll gain comprehensive exposure to the entire robotic system, enhancing your technical knowledge and problem-solving skills. Experience a collaborative environment and the opportunity to travel across the U.S., growing with a high-performing team.

Work Environment:

Field Technicians spend significant time traveling to customer sites, installing new robots, and maintaining existing ones. When not traveling, they prepare for upcoming visits, ship spare parts, and assist customers with light repairs. The role involves a combination of flights and ground travel to reach customer sites across the U.S.

Job Type & Location:

This is a Permanent position based out of Columbus, OH.

Pay and Benefits:

The pay range for this position is $80000.00 - $95000.00/yr.