Field Service Technician

Field Service Technician

As a field service technician, you will provide foundational service and support for packaging machinery, such as VFFS machines, multi-lane stick pack machines, and rotary fillers. This role focuses on building technical skills, supporting other technicians on complex tasks, and delivering excellent customer service. You will manage customer service-related issues, product service alerts, troubleshooting, and warranty matters. Utilizing ERP tools, you will assist in generating service reports, maintaining call logs, and contributing to customer experience reporting, ensuring our customer database remains in impeccable condition.

Understand both the company and customer's technical needs.

Establish and maintain industry and company technical knowledge.

Collaborate with project managers and cross-functional teams.

Research and evaluate onsite solutions to address organizational technical challenges.

Be an industry expert, particularly in packaging machines and technical skillsets.

Mechanical and electrical service experience.

Valid driver's license with no major violations within the last 3 years.

High school diploma or equivalent required; technical diploma preferred.

2+ years of relevant experience.

General computer skills (Outlook, Word, Excel).

Familiarity with ERP systems.

Ability to read electrical schematics.

Ability to troubleshoot electrical wiring.

Strong organizational and teamwork skills.

Strong customer service skills.

Bachelor's degree is a plus.

Experience installing and servicing packaging/bagger machines is a nice-to-have.

Living within 1 hour of an airport is advantageous.

Enjoy competitive pay with additional compensation while onsite. Benefit from convenient accommodations and travel arrangements with Airbnb stays for training and weekend flights home. Receive a daily per diem and a company card for travel expenses. Experience a lively workplace with an onsite pub for company events. Employees traveling 90% of the time will have Mondays for travel and be home every Friday. Additional vacation days are negotiable based on hours worked annually.

This is a traveling service technician position with 90% travel time, focusing on servicing and installing machinery. The company provides innovative packaging automation solutions for various industries globally, emphasizing innovation and integration. Enjoy a dynamic and engaging work environment with opportunities for growth and learning.

This is a permanent position based out of Oostburg, Wisconsin.

The pay range for this position is $62400.00 - $90000.00/yr.

Insurance benefits: includes health, dental, and vision insurance. Retirement plans: 401(k) plans with company matching. Paid time off: generous vacation and paid holidays. Additional perks: may include wellness programs, flexible work arrangements, and employee development opportunities.

This is a fully onsite position in Oostburg, Wisconsin.

This position is anticipated to close on Sep 10, 2025.